Xactly Incent® Reviews and Ratings

Rating: 8.6 out of 10

Score

8.6 out of 10

See Incent in Action

Reviews

280 Reviews

Xactly Incent - Great Sales Performance Management Platform

Rating: 10 out of 10

Incentivized

February 14, 2026

Use Cases and Deployment Scope

We use Xactly Incent® for sales incentive compensation and sales performance management in our organization.

Pros

Ease of use
Advanced features/functionality
More granular data/timeframes to track incentives

Cons

Reporting
System process performance

Likelihood to Recommend

Great if incentive compensation changes on a very frequent basis. Could be better in tracking data & analytics insights (or make reporting more intuitive).

Verified User

Analyst in Corporate (10,001+ employees)

Vetted Review

1 year of experience

Robust Solution for Complex Sales Compensation with Clear Visibility

Rating: 8 out of 10

Incentivized

October 17, 2025

Pros

Target Incentives and Quota assignments
Rate tables and compensation plan assignments
Routing of comp plans for participant acceptance

Cons

Commission statements needs more customization options
The drag and drop formulas writing are not natural and cumbersome to use
Data integration needs too much code and training

Likelihood to Recommend

Mitch Witarsa

Head of Sales Compensation in Finance and Accounting at Miro (1001-5000 employees)

Vetted Review

12 years of experience

Verified on LinkedIn

Great product to use

Rating: 8 out of 10

Incentivized

September 12, 2025

Use Cases and Deployment Scope

We use Xactly Incent to run our sales compensation process, replacing spreadsheets and manual work.Calculations are automated and sellers can see their earnings in real time, which builds trust. For the business, it saves us a ton of time during month-end close, and lets us quickly see the impact of any comp plan changes. We use it globally across different sales roles and regions, and the Salesforce integration helps us keep everything in one place.Overall, it’s become a key tool for making sure our comp process runs smoothly as we grow.

Pros

automated calculations for commissions, bonuses, and spiffs
smooth Salesforce integration
sends statements to Sellers

Cons

reporting - currently you need to export multiple files to build 1 report
Position in Xactly is a key - forces you to version records and can easily get stuck
Testing capabilities are limited

Likelihood to Recommend

+it works really well for my org, as we have a large global sales team with multiple plans, currencies, and payout rules. It scales easily and keeps everything consistent. Makes it easy to track and access.+offers sellers need real-time visibility into their commissions - no more manual dashboards.

- for additional enhancements, the setup and license costs might outweigh the benefits. We're a small company and it's hard to spend our entire budget on 1 functionality.

Verified User

Contributor in Finance and Accounting (501-1000 employees)

Vetted Review

3 years of experience

Xactly Incent - Best in its class

Rating: 9 out of 10

Incentivized

May 14, 2025

Use Cases and Deployment Scope

With Xactly Incent I can trust the accuracy of the payouts (commissions and bonuses) regardless

of how complex the comp plans are. It offers transparency, great historical

tracking, reporting, quota loading, etc. I find it very user friendly and configuring the comp

plans is quite easy. Analytics is a great, versatile tool. First class support always available, providing great

help.

Pros

Automatic commission/bonus calculations
Reporting
Support - always very helpful
Quota loading

Cons

Formulas - management

Likelihood to Recommend

It offers transparency, historical tracking of people details, commissions, bonuses, payments, quotas, etc. Manual payments and draws are easy to process.

It's a good tool for reporting all loaded / calculated elements.

I find it very user friendly and configuring the comp plans is quite easy.

Xactly Support offers great help for each open case.

Nicole Bossie

Senior Sales Compensation Analyst in Finance and Accounting at Olympus Canada (51-200 employees)

Vetted Review

7 years of experience

View profile

Xactly Incent

Rating: 10 out of 10

Incentivized

April 18, 2025

Use Cases and Deployment Scope

We have migrated most of our sales plan participants to Xactly Incent for their incentive calculation and reporting. Previously, all of our calculations were done manually in Excel. This left us vulnerable to human error and incorrect incentive payments. We also used to email the individual incentive statements to each participant. This was another risk of sharing confidential information with the wrong person. Xactly Incent has eliminated both of these risks for our company.

Pros

Built specific to our needs. We don't have to change our plans to fit their box.
Handles large quantities of data with no issue.
Gives participants progress to goals to keep them motivated.

Cons

Giving more than one manager access to view a participant's data. For dual reporting employees.
Would like more flexibility with the Standard Incentive Statement.
Easier process for setting up the new year.
The drill down function to get to the detailed data is limited to 20 standard columns. Would like it to be customizable by component.

Likelihood to Recommend

Being that Xactly Incent is custom built to meet our specific plan requirements, it has been well suited for almost everything. One scenario where we could use some improvement is manager reporting. Better visibility into the roll up of any team goals and team actuals. Also some of the incentive payment information is a bit clunky. We calculate incentives each quarter on a YTD basis and then subtract was has already been paid. Sometimes this creates a shortfall for the sales rep that needs to carry forward. Reporting for this doesn't flow easily.

Tammy Hickman

Director of Sales Compensation in Human Resources at Sunflower Bank (1001-5000 employees)

Vetted Review

4 years of experience

Xactly Incent and Forecasting review

Rating: 9 out of 10

Incentivized

April 18, 2025

Use Cases and Deployment Scope

We use Xactly Incent to calculate credits and commissions, report results to sellers and to executives, and generate reports in a payroll-compatible format. It replaces a time-consuming array of Excel spreadsheets and efficiently enables the processing of sales data.

Pros

Efficiently processes (and reprocesses if necessary) sales and adjustment data.
Easily digestible reporting for sellers.
Ability for the administrative user to update rules, plans, and structures.

Cons

The Analytics function seems robust, but is unintuitive to the point that we don't use it (in favor of exporting full data and building our own reports).
While changing rules and logic for fields existing in Xactly is straightforward, adding new data fields to be pulled in from our Salesforce system requires services support.

Likelihood to Recommend

It seems like an excellent and adaptable tool for our use case of several hundred sellers and a single data source. Further, I've seen glimpses of its abilities beyond our requirements (we've barely touched on the Trigger components) but know that it could certainly fill a different set of needs than we have.

Verified User

Manager in Finance and Accounting (1001-5000 employees)

Vetted Review

6 years of experience

Xactly Incent is a great tool for the Commission process

Rating: 9 out of 10

Incentivized

April 18, 2025

Use Cases and Deployment Scope

I am the Commissions Manager. Xactly Incent automates the commissions process for our sales and BDR teams. We automate the feed from SalesForce to Xactly Incent so that our teams can automatically see what their commissions are at any point throughout each month. Xactly Incent also streamlines the document handling process so that the reps can sign their plans in Xactly Incent and review them at any point throughout the year. We currently have reporting for our reps that allows them to see their attainment at a glance. With the new reporting coming out on April 18th we are really excited to see the upcoming changes for Xactly Incent.

Pros

Xactly Incent allows quick feed changes with Connect.
Xactly Incent allows intuitive plan design so that quick changes can be made with plan changes.
Document Management allows quick disbursement of plans to reps as well as record management of the plans.
Xactly Incent allows visibility to the reps at any time so that they do not have to wonder what their commissions are.

Cons

Reporting is a big issue with Xactly Incent; however, they are rolling out a new reporting platform on April 18th which we are thrilled about.
If Connect was made more intuitive that would be amazing. It is very funtional and easy to use currently. It would be great if it was designed more like the plan design.

Likelihood to Recommend

The platform is absolutely amazing for all parts of the commission process. The only drawback is reporting. The new funcionality will be coming out and from the presentations it looks like the new platform will be taking care of the previous issues. I cannot give the software a perfect 10 yet; however, I am anticipating rating it a 10 after the reporting comes out.

Verified User

Analyst in Finance and Accounting (1001-5000 employees)

Vetted Review

10 years of experience

Xactly Incent® - motivation tool for sales

Rating: 9 out of 10

Incentivized

February 26, 2025

Use Cases and Deployment Scope

It is the software we use in my company for commissions. There we can have visibility of the deals we closed, the commission attached to each deal, and visbility of our quoted split by quarter.

Pros

Visibility of all the commissions. Per quarter and per opportunity
Visibility of how much we've achieved in % and amount of our annual quota.
Visibility of our quota overlay, based on the uplifts we've made

Cons

The way they organize the detailed information of each opp.
The filters they use to search for an opp.
It could include more details about your profile and how you calculate the commissions.

Likelihood to Recommend

I love the way you visualize the overall commission dashboard, the dollar amount of what I closed, and the numbers divided by Q and month. However, when analyzing the information in more depth, it seems confusing and complicated to me.

Lina Rodriguez

Renewals Specialist in Sales at Extreme Networks (1001-5000 employees)

Vetted Review

4 years of experience

Verified on LinkedIn

Xactly Incent® - gives the xact numbers and incentives

Rating: 9 out of 10

Incentivized

February 8, 2025

Use Cases and Deployment Scope

We use it to calculate the sales commission for all the GTM representatives. It was implemented to calculate and display commissions for Sales, pre-sales, Customer Success, Marketing, and support staff. It has an estimator, a Dashboard for overview and a Team Dashboard & individual incentive statement. It also has Target acceptance module to ensure no discrepancy in Targets assigned in Power BI & the Xactly Incent®.

Pros

Overall Attainment Dashboard
Individual Attainment statement
Target acceptance statement
variable pay estimator

Cons

Individual statements can be more detailed

Likelihood to Recommend

Target Setting - As a listed company every GTM rep has to accept the targets assigned to them Incentive Estimator - We can pre-calculate the incentive for the Quarter based on assuming achievement. Statement - We can view the detailed statements of every individual regarding each deal and incentive. Incentive calculation - we could see the incentive we received for the quarter and we will receive for the month

Verified User

Account Manager in Sales (1001-5000 employees)

Vetted Review

2 years of experience