Bonterra Network for Good Reviews and Ratings

Rating: 9.4 out of 10

Score

9.4 out of 10

Community insights

TrustRadius Insights for Bonterra Network for Good are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Comprehensive Features: Users have praised the platform for its wide range of features which allow for seamless online campaign creation, efficient email blasts, and detailed donor progress tracking via the dashboard. The access to Year End Closing guidelines, event fundraising options, and detailed data reports received praise for their usefulness in enhancing fundraising efforts.

Ease of Use: Reviewers have highlighted the system's intuitive interface and customization options, particularly noting the simplicity of setting up mass communications like emails, texts, newsletters, and ticketed fundraisers. The ease of creating event pages and efficiently managing email communications has been a significant advantage appreciated by users.

Effective Donor Management: Many users appreciate the platform's capabilities in managing donors efficiently, fostering relationships through regular communication channels, and providing valuable insights through detailed reports on fundraising activities. The ability to track donations effectively and send personalized thank you messages directly from the donation acknowledgment section has contributed to enhancing donor engagement levels.

Reviews

156 Reviews

Significant Improvements Since Bonterra Acquisition

Rating: 8 out of 10

Incentivized

February 5, 2026

Use Cases and Deployment Scope

I use Bonterra Network for Good as our primary donor management and fundraising platform. It centralizes donor records, online giving, recurring donations, and campaign tracking in one system, allowing us to manage relationships efficiently and maintain accurate financial and engagement data. The platform addresses key business challenges including donor data fragmentation, manual reporting, and limited visibility into donor retention and giving trends. Our use case spans daily donor management, year-end and campaign fundraising, monthly email newsletters, donor acknowledgment through both emails and videos and tax receipt generation, and reporting for board updates and grant compliance—enabling a small team to operate efficiently while scaling fundraising efforts and strengthening donor stewardship.

Pros

Newsletter creation and sharing to segmented donors in our database
Personalized video acknowledgements for special donors
Daily tracking of donations and campaigns

Cons

Reporting: pulling reports can still be a bit time consuming.
Newsletter creativity: we would like to see more flexibility here
How donors are recognized, including soft credit donations

Likelihood to Recommend

We have a small team leading our international nonprofit. Bonterra Network for Good allows us to keep track of our donations quickly and easily, including private donors, larger donor-advised funds, foundations and grants, and easily designate the donation to different campaigns or sub-categories within our organization. The platform syncs well with Quickbooks and we rarely have issues. The issues we do have are always around pulling reports. The platform does not make it easy to pull a quick report, even with suggested filters provided.

Verified User

Director in Marketing (1-10 employees)

Vetted Review

3 years of experience

Happy User

Rating: 10 out of 10

Incentivized

February 5, 2026

Use Cases and Deployment Scope

Bonterra Network for Good for good allows us to easily keep track of donors, event ticket sales & email blasts all in one platform.

Pros

Donor management
Event dollars raised
Ease in sending email blasts

Cons

More video tutorials

Likelihood to Recommend

Bonterra Network for Good has made our event tracking much easier!

Diane LeValley

Executive Director in Corporate at Project Undercover (1-10 employees)

Vetted Review

3 years of experience

Review 2026

Rating: 10 out of 10

January 30, 2026

Use Cases and Deployment Scope

We are a 501c3 non-profit and we use this platform to record donations, watch trends in donations and communicate with our donors. We use the program daily and are very happy with its ease of use.

Pros

Track trends in donations
Communicate with donors
Assign donations to specific categories

Likelihood to Recommend

In our organization, we like to compare our fundraisers year after year, The reporting area of Bonterra Network for Good is so useful for these tasks.

Verified User

Executive (1-10 employees)

Vetted Review

5 years of experience

Very user friendly easy to understand

Rating: 9 out of 10

Incentivized

January 29, 2026

Use Cases and Deployment Scope

Everything looks good with the website. Problem I encounter is I cannot seem to call a live agent.

Pros

the donations are easy to understand
it gives me alert of duplication of contacts

Cons

I wish there is a place to upload images especially of the check donations we received from donors

Likelihood to Recommend

Bonterra Network for Good is not complex. a good website.

Verified User

Administrator in Corporate (11-50 employees)

Vetted Review

1 year of experience

Thoughts on Bonterra Network for Good.

Rating: 9 out of 10

Incentivized

January 20, 2026

Use Cases and Deployment Scope

We used Network for Good as our donor CRM. There were many features we liked; mainly, we could easily see whether the donor received the communication and whether they engaged with it.

Pros

Product Development.
Customer Service.
Listening & fixing/adding product features.

Cons

Affordability

Likelihood to Recommend

We genuinely liked NFG and would've stayed if it were at a different price point. As a nonprofit, we often have to make difficult decisions about pricing, and this was one of them. We enjoyed using it for donor management and communications. Unless they've upgraded, I'd say we had to use an outside service for Peer-to-Peer fundraising, but otherwise it was a good tool.

Verified User

Director in Marketing (51-200 employees)

Vetted Review

4 years of experience

Make life simpler with Bonterra Network for Good

Rating: 10 out of 10

Incentivized

January 13, 2026

Use Cases and Deployment Scope

Bonterra Network for Good has many features that are very attractive to our organization and that help me save time. It is a fantastic Donor Management system that allows us to track donor interactions, donations, & volunteer time. It also has some really great communication features whether you want to send an email, text or direct mail piece to your donors. You can also run online campaigns easily from their software as well as Silent Auctions. One of their new features Que has been extremely helpful. Que is their new AI assistant to your development team. I've been able to craft letters for year end and thank you's using Que. You can also receive helpful suggestions and coaching from anything as simple as which donors may be ones to reach out to regarding monthly giving or how should you approach lapsed donors or increase donor retention. I have found their AI tool to be supremely helpful.

Pros

Customer Service A+++! They are very responsive & helpful.
Is an all in one system. It has all of the tools we need.
Their new AI assistant Que is super helpful and reliable.

Cons

As they have grown, I have had some functionality issues like Gateway errors, but they are on top of addressing technical issues quickly and with ongoing communication.

Likelihood to Recommend

Bonterra Network for Good's customer service is one of the best. Not only do they problem solve technical issues with you, but they are very open on ways to make the platform better. Have a need or idea on ways to improve the software? They not only listen, but actively seek to improve the platform on a continual basis. They don't just stop with the product. There are continuous innovations happening that make it one of my favorite tools.

Verified User

Director (51-200 employees)

Vetted Review

2 years of experience

Good donor software

Rating: 10 out of 10

Incentivized

October 27, 2025

Use Cases and Deployment Scope

Bonterra Network for Good contains our donor base. We also use it to create/send eblasts, keep track of donations and fundraising, and send thank you letters.

Pros

Customer service is awesome
Sends donations in a timely fashion
Has good/useful templates

Cons

The different options used to crop/adjust pictures
Adding new members to households... the bar where you add the name blocks the +ADD button

Likelihood to Recommend

I like the ease of the thank you notes and the templates for eblasts There could be more editing choices or better instructions on how to use the editing side of the page when adding/editing pictures when creating eblasts.

Verified User

Employee in Marketing (11-50 employees)

Vetted Review

4 years of experience

Amazing Value

Rating: 9 out of 10

Incentivized

October 23, 2025

Use Cases and Deployment Scope

We use Bonterra Network for Good for a variety of purposes including fundraising, email blasts, and newsletters. There may be other ways I'm not aware of and we are looking into using more functions of the platform like volunteer management. It's incredibly helpful for all of these functions to be included in one platform, so our team is very excited to explore more options for utilization.

Pros

Email Blasts
Newsletters
Fundraising Tracking

Cons

We can't have two people working in an "email blast" at the same time. It causes changes not to be saved.

Likelihood to Recommend

I'm not the only person who uses the platform in our organization. I primarily use it for email blasts, but it seems really well suited for all of the purposes I'm aware of (email blasts, newsletters, CRM management, fundraising, volunteer management). I'm not sure where it would be less appropriate.

Nadia Borovich

Community Wellness Coordinator at Building Hope (1-10 employees)

Vetted Review

1 year of experience

Great Software for a Small Non-Profit Organization

Rating: 9 out of 10

Incentivized

October 22, 2025

Use Cases and Deployment Scope

We use Bonterra Network for Good for donor communication. We send emails, keep updated contact information, and occasionally use the text feature. We use the software to run and manage fundraising campaigns. Our everyday giving and specialty campaigns for specific events are all handled with Network for Good. Along with that, we use Network for Good to run reports and gain insight about the success of our organization.

Pros

Campaign management
Donor communication
Detailed reporting
Donor management

Cons

Capability to set up automations

Likelihood to Recommend

As a small organization (less than 10 people), it is imperative to have a system that works. Network for Good is a great example of that system. It is a one-stop shop for all of the things required to run a non-profit organization. There are some features that would benefit us as a small organization, such as being able to customize who has access to what versus only having a handful of roles to chose from and being able to set up automations. However, the success that we've had with Network for Good outweighs the things that it lacks and hopefully these are features that will be considered in the near future.

Verified User

Administrative Assistant (1-10 employees)

Vetted Review

1 year of experience

Network for Good is great especially if you are a non-profit organization

Rating: 10 out of 10

Incentivized

October 22, 2025

Use Cases and Deployment Scope

We mainly use it to track our donors and donations. It has been a great tool to keep track of everything. We receive all of our donations through Network for Good and it helps to keep everything together. We can then send a thank you letter through Network for Good's communication tool. It is a great service.

Pros

Donation Tracking
Communication with Donors
Donor Management

Cons

Improved Direct Mail creation
Improve Email Blasts functionality
Campaign creation

Likelihood to Recommend

I have created multiple donation campaigns through Network for Good and they have helped our organization out greatly. These have been donation campaigns for our Career Readiness Program department were we help young adults aged 18-25 found a career. Network for Good helps us get the donation and track them. Then we are able to send direct letter to them as well.

BJ Hemphill

Social Media Coordinator in Social Media at SEEED Inc. (11-50 employees)

Vetted Review

2 years of experience