Zuora Reviews and Ratings

Use Cases and Deployment Scope

We use Zuora as our billing platform for our subscription membership products. That entails customer invoice generation, initiating payments, and applying successful payments to customer accounts. We also use Zuora for revenue recognition and accounts receivable reporting and reconciliation as part of our monthly accounting close process. A number of our primary business metrics are reported from Zuora.

Likelihood to Recommend

Zuora is great for smaller subscription businesses that have a limited number of simple or basic products. As more products are added to the catalog, the ability to report on specific product performance has become more challenging. Similarly, as our number of customers has grown significantly over the past few years, the extraction of data through export files is more of a challenge to capture all data points.

Use Cases and Deployment Scope

We use Zuora for billing (invoicing), creation and tracking of subscriptions, cancellations and sync of data over to our CRM (Salesforce) as well as to Netsuite for our financials.

Likelihood to Recommend

If you have a very straightforward use case, simple product catalog and don't require integration with other systems, complex reporting or comprehensive tech support or knowledgebase, Zuora might be a good option.

For companies with a complex use case, integrations, detailed reporting needs or who need solid tech support, I don't recommend Zuora at all.

Use Cases and Deployment Scope

[Zuora] is being used by the finance, sales, and success teams. It addresses the problem of not being able to have visibility into billing internally or externally. It also saved us from the issue of having no real "order" object in our system to track changes to subscriptions. The RevOps team has also been heavily involved.

Likelihood to Recommend

Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.

Use Cases and Deployment Scope

Redgate currently use Zuora to manage their customer subscriptions, and create quotations for making amendments/adding new products. The whole sales team have adopted this solution since we migrated away from an in-house designed solution.

Likelihood to Recommend

If you have very simple subscriptions, this will work for you. But do not touch this software if you have anything complex in your use case, or if you sell perpetual licensing alongside subscription.

Use Cases and Deployment Scope

Zuora is the center of our billing system and subscription management solution.

Likelihood to Recommend

It's well suited to a company with a very, very simple set up who don't need flexibility or reliability. One that sells few subscriptions for a large amount of money and don't mind giving Zuora a good slice of that revenue.

Use Cases and Deployment Scope

Zuora is being across our entire organization for everything from annual subscription renewals and one-time purchases to issuing refunds and credits. Since we are a SaaS company, it is the perfect billing solution for us to be able to easily create quotes, invoices, and perform other billing-related functions. The solution for our company is not having to manually run/create billing items or manage multiple platforms for our billing and subscription-related needs.

Likelihood to Recommend

Perfect for any SaaS company with recurring billing, subscription and renewals needs. It's easy to get using and there is a lot you can automate within your billing, subscription and renewal processes. Whether you are in sales, customer service or billing, it's a powerful tool that you can use to manage your product catalog and customers' billing needs.

Use Cases and Deployment Scope

Zuroa is being used by one department in our business to support a small e-commerce side of our business. We use it also for customers who want to auto-renew.

Likelihood to Recommend

Zuora is great if you have a team to manage it and focus solely on that application. We tried to build an out of the box integration but we quickly realized we would need to build something custom to handle our use case. Zuora rep continues to push products without understanding our business or helping provide full solutions.

Use Cases and Deployment Scope

At our organization, we use Zuora on our finance and business operations team -- primarily for invoicing customers and keeping track of accounts receivables. We also use Zuora a lot for some of our financial reporting. It is also very helpful during our standard audits, as they'll request a lot of information that is already stored in Zuora.

Likelihood to Recommend

When I need to know whether a customer has paid or not, I refer to Zuora for the payment status. It's great to have a single source of truth to go to and determine the history of an account (when they were signed, when they were first invoiced, when they first paid, how they pay, etc.).

Use Cases and Deployment Scope

Our organization uses Zuora for billing our customers. The billing department uses it to automate billing, send billing email notifications, and update our CRM with billing information. Zuora is a robust tool that allows us to provide certain billing information like renewal dates in our CRM so that our renewals team can make sure our customers have a smooth renewal experience.

Likelihood to Recommend

Zuora is a great tool for subscription businesses to be able to bill their customers. We have a global business and bill in many currencies and need to notify our customers in many languages. Zuora allows us to be able to bill at different rates and in different currencies. The one challenge we have is we need to be able to break down communications based on specific detailed traits and Zuora is limited in how detailed you can get in segmenting your billing notices.

Use Cases and Deployment Scope

Zuora is used to manage Subscriptions of our SaaS offerings. It is used by our Sales, Accounting, Finance & Accounting, and Collections Department. Zuora helps manage our subscriptions and have a lot of features to make management of these subscriptions easy. It integrates well with our SalesForce platform and allows us to make changes to subscriptions with a user-friendly UI. There is an audit log to show the different versions of a subscription.

Likelihood to Recommend

If your company processes a large volume of transactions, Zuora is well-suited for you. In addition, if you need to make changes to subscriptions to your customers frequently or track usage in order to bill clients, Zuora has the capability to do so. If your company goes through any kind of audits, Zuora's audit log may come in handy. Zuora does cost quite a bit so if your company doesn't process a large volume of transactions or make many changes to subscriptions, it may not be worth the investment.