Textedly Reviews and Ratings

Rating: 6.9 out of 10

Score

6.9 out of 10

Community insights

TrustRadius Insights for Textedly are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Comprehensive Platform: Users have found Textedly to be a comprehensive platform for developing SMS marketing campaigns, with some reviewers stating that it meets all their needs and exceeds their expectations.

Ease of Use: Many users appreciate the user-friendly interface of Textedly, finding it intuitive and easy to navigate. Several reviewers have mentioned that they were able to set up and run their campaigns effortlessly, even without prior experience using similar platforms.

Effective Communication: The ability to easily communicate with customers through text messages is highly valued by users, with many mentioning that Textedly has helped them reach more customers and generate more orders. Some reviewers have also praised the convenience of being able to send timely messages which has improved communication during challenging times.

Reviews

4 Reviews

Be very weary of Textedly

Rating: 1 out of 10

Incentivized

April 5, 2023

Use Cases and Deployment Scope

I send out daily text messages to people who subscribe.

Pros

schedule ahead
adding new subscribers
allowing for subscribers to respond to text messages

Cons

Recently raised their rates without informing existing customers
In my opinion, terrible customer service
Would not adjust to my needs as a customer
Would not answer questions that I had
Did not offer options to resolve my issues
Did not listen to my concerns
Would not release purchased product for me to use
Rates are ridiculous with price increases

Likelihood to Recommend

I have used Textedly for several years. But recently, in my opinion their commitment to customers and customer service has dramatically declined. They made recent updates to their platform and dramatically increased prices without contacting existing customers. The price of my existing plan increased a significant amount. I have requested that the messages I have purchased be made available to my business and they will not release them until a certain date. When I contacted customer support and ask for resolution, the staff do not answer my questions or offer alternative solutions. I have requested that my account be closed and a refund of the 11 months that I have not used. They will not work with me and only offer that I pay for a higher priced plan or purchase additional messages at a very, very high rate. Please do not use this company. They are no longer considering the needs of customers that have been with them for several years.

Dianne Vielhuber

Owner in Marketing at Simple Words of Faith (1-10 employees)

Vetted Review

5 years of experience

View profile

Textedly is perfect for our company

Rating: 10 out of 10

Incentivized

March 25, 2022

Use Cases and Deployment Scope

I use Textedly to send alerts to our staff and contractors regarding staff training, office closures due to weather, holiday greetings, and even a "Welcome to Mountain Area Community Services, Inc.!" text for our new employees. This is one way that everyone can be alerted at once - it saves time and everyone gets the same message.

Pros

Ease of Use!!
Great customer service when I've had to contact them.
Great analytics.

Cons

When I delete someone from the system because they have left the company, I'd like to see them actually DELETED from textedly.

Likelihood to Recommend

In my opinion, this program would be well suited for any business that wants to keep its employees engaged. It gives almost a personal touch to let them know about alerts, company activities, office closures, etc.

Darlene Maney

HR Generalist in Human Resources at Mountain Area Community Services, Inc. (51-200 employees)

Vetted Review

4 years of experience

Textedly is better than I'd even hoped

Rating: 10 out of 10

Incentivized

March 25, 2022

Use Cases and Deployment Scope

We use Textedly to keep in touch and market to prospective and existing clients. In the past, we did this through email or individual SMS messages, but with Textedly we can now fire off messages to targeted groups very quickly and easily.

Pros

Large group messages.
Helps target through use of keywords.
Helps with our mails list organization.

Cons

Would like the ability to send longer messages.

Likelihood to Recommend

We looked at a lot of different text messaging services and Textedly was the most flexible with the most generous messaging limits.

Nick Porcaro

President in Corporate at nFocus Photos (1-10 employees)

Vetted Review

2 years of experience

Textedly has been a game changer for pushing out important information

Rating: 9 out of 10

Incentivized

March 25, 2022

Use Cases and Deployment Scope

We use Textedly to push out information about food distributions we are having in our service area. Before we had relied solely on social media to distribute this information but this has always been hit or miss based on the algorithm. With Textedly we can send a schedule to anyone that signs up for the service and give quick updates on any changes or cancellations.

Pros

Real time updates.
Piece meal subscriptions.
Distribution of information.

Cons

Available phone numbers.
Limited keywords.

Likelihood to Recommend

Textedly Is great for getting information out immediately to those that subscribe without this product you’re reliant on platforms that may not be seen by clients. This application circumvents any issues that you might have with using products that have an algorithm that determines what is seen. This has been so useful to our business, I wish we had been using it sooner.

Simon Welch

Marketing Director in Marketing at Wichita Falls Area Food Bank (11-50 employees)

Vetted Review

2 years of experience

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