An absolute bargain that delivers on core features, but may be too limiting for larger MSPs
Use Cases and Deployment Scope
Back in 2009, I needed a remote tool with three critical functions:
1. On-demand remote control
2. Unattended access to client computers
3. Access remote machines from multiple computers
After 11 years, FixMe.IT is still our primary tool for remote controlling client's Windows PCs and Servers. The product continues to improve and is literally used every day.
Pros
- Portability - expert application can be installed on any PC in seconds.
- Easy deployment - even clients with very limited computer capabilities can install the client to let a technician in.
- Multi-monitor support - handling clients with multiple monitors is easy.
Cons
- Multi-factor authentication via SMS or authenticator app instead of just email.
- Better search capability in "Unattended Clients" list.
- Mobile client for expert.
- Remote control client for Mac OS.
Likelihood to Recommend
FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
