SysAid Pricing

“This very full-featured, expensive and complex system provides pretty much everything you would ever want in a ticketing system (and more), but at the cost of complexity, usability and high cost.”

“SysAid allowed our smaller institution to save much needed budget dollars by offering a free version that suited our needs.”

“Yes, I participated in the product recommendation because I saw the great contribution that SysAid generates in the organization and the return on investment that it presents.The functions it... … In the case of professional services, the professional services salesperson will assist you in the same way that he/she will introduce himself/herself, tell you the objectives, listen to you and show...”

“We looked at Freshservice a year ago but the gain was not enough to cover the more expensive product and the cost of changing the ITSM.”

“They should be able to provide tier 1, tier 2, or tier 3 level of support and if tier 1 isn't sure how to do something, it gets escalated. … It's definitely not an expensive application other than the fact that when you want to set up your help desk team, each one requires a full-on admin license in order to work tickets.”

“We found that SysAid was better value for money and had the features we needed in the right package for us. … Mobile app not available as part of basic package BI reporting not available as part of basic package Agent only usable on internal network.”

“Our organization has made cost savings over $1 Million with this deployment With the asset management feature on SysAid we are able to track assets better ensuring that licenses are compliant hence...”

“the process was better than expected because the sysaid representative were able to meet with us and allow us to renegotiate some of the terms which allowed us to lower the cost, the rep was alos... … at this time because of cost constraint from the pandemic we were unbale to afford this service at this time, the pandemic did a number on our company so we currently experiencing major cost savings...”

“The main inconvenience of Service now was the cost and that the application has a minimum on the initial application cost.”

“The license cost for each ticket handler is very costly The ability to take dashboads and reports are great It takes some time to create tickets after email Some problems arises while updating the...”

“Our budget ticketing tool quickly ballooned into a full-price system. … Our budget subscription to SysAid serves a very specific niche and we don't really fit into it.”