TrustRadius: an HG Insights company

Stripe Billing Reviews and Ratings

Rating: 9.1 out of 10
Score
9.1 out of 10

Reviews

8 Reviews

A brilliant solution to our subscription needs

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Stripe Billing to bill our B2B customers and for our B2B customers to bill their customers. This is quite a complex requirement but Stripe Billing allows us to easily review this information, report on it and achieve the outcomes we are looking for. We do this across 4 regions in Europe and also in the US.

Pros

  • Multi-Currency
  • Subscription Invoicing

Cons

  • Support
  • Switching between regions / platforms

Likelihood to Recommend

Stripe Billing is brilliant at allowing you to integrate with your platform via the API, and as such it has allowed our business to grow whilst allowing easy access to the data at any time it is required.

The depth of the API means that we can allow clients to verify their account via our front-end, allowing for a seamless experience.

Vetted Review
Stripe Billing
4 years of experience

The best, first choice for your startup SaaS

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Stripe is the primary checkout platform for my organization. We connect with it through our API to create and manage subscriptions, and our CS team leverages the platform to review payments and update plans for existing users. Stripe is integral to our running of our payments system for our SaaS.

Pros

  • Payments
  • Subscription Management
  • API

Cons

  • Stripe checkout could be stronger

Likelihood to Recommend

If you are starting a SaaS product and looking for a reliable payments processer with a robust API, Stripe is a great play. The Stripe Checkout platform manages payments and invoices to reduce the heavy frontend load associated with building a payments experience for your SaaS. Definitely worth checking out!

Stripe automates your billing!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Stripe helps us collect customer payment automatically. My entire company uses Stripe, and it helps us easy track invoicing, subscriptions, refunds, disputes and more. Stripe easily integrates with our platform, so we are able to set up automatic payments whenever a new customer signs with us or adds new users.

Pros

  • Easily integrates with most softwares
  • Handles automatic billing and invoicing
  • Helps manage refunds and disputes

Cons

  • UI isn't the most intuitive
  • Had to be linked to our software by engineers
  • Support articles are a little dense

Likelihood to Recommend

If you have a small to medium sized business Stripe is most likely the perfect solution for you. It will automate almost all of your billing, freeing up your time to be used elsewhere. If you have a large business I would recommend getting in touch with the Stripe customer support team first to ensure it will be a good fit for you.

Vetted Review
Stripe Billing
2 years of experience

Stripe - one of the best billing platforms!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Stripe is used across multiple departments at our company. Our sales team uses it to double check invoicing and address any discrepancies with the Accounting Team. It is also easy to download past invoices and easy to search for customers and certain charges. It is simple to initiate a payment, create an invoice, and customize different variables.

Pros

  • User interface - easy to navigate.
  • Customization - ability to add as much info as needed.
  • Notifications - notifies you if payments have failed and includes risk evaluation.

Cons

  • Dashboard gives too much info for dept. use, may vary for others.
  • Be able to export multiple invoices as a PDF at once.
  • Getting to the invoices can be tricky if you have to click on multiple links.

Likelihood to Recommend

Stripe is great for a bigger business with multiple clients/customers who have recurring charges. It is great to keep track and schedule invoices, has risk evaluation for customers, and is easy to navigate through the website to find certain charges. This is not a good platform for freelancers or smaller businesses who need a POS system.

Vetted Review
Stripe Billing
1 year of experience

Stripe for a Laravel SaaS

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Stripe for recurring billing for our SaaS product, and for one-off purchases from our site. We migrated from a different payment processor in order to provide a more modern and seemless purchase process. We are currently working to migrate existing customers to Stripe as well. When that is done, Stripe will be our only payment processor.

Pros

  • Laravel integration. Our product is written in Laravel, which supports Stripe out of the box.
  • Customer service. When I had questions during my integration, customer support was easily accessible, friendly and helpful.
  • Modern UI creates a quick, seamless purchase process for the customer.
  • The ability to generate one-off custom invoices (not associated with a specific product) allows us to bill for custom development services through the same payment processor.
  • The backend dashboard is well laid out and provides lots of great information.
  • Test mode makes testing purchases quick and painless.
  • Great looking customer-facing invoices.

Cons

  • Last I checked, coupons were only supported by coding up your own payment page using Stripe Elements. It would be nice to be able to add a coupon field to the payment popup provided by Stripe.

Likelihood to Recommend

Stripe is perfect for a site that requires recurring billing, and the Laravel integration is very easy and very well documented. Stripe offers a lot of flexibility in designing your payment flow, look and feel from using their built-in popups for coding up a custom payment page. The quickest option uses popups generated by a JavaScript plugin, and those look great. We have not encountered any use cases where we needed to accept payment outside of Stripe.

Stripe for SaaS is a no brainier

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Stripe to handle all of our e-commerce. We are a SaaS startup and most of our revenue is subscription based. We also use it for promos/discounts and keeping track of customers on a revenue basis. We have integrated it with a referral platform to manage commissions as well. Stripe solves our payment processing issues and can throw off some good data for making decisions.

Pros

  • Handles multiple payment types including ACH seamlessly. They also added one-time invoicing as well which has been helpful for one-off charges
  • Great API integrations with pandaDoc, FirstPromoter, Slack and other platforms
  • Multiple pricing levels and programs enable us to be flexible in what we are offering to our customers and modify based on needs of the market.

Cons

  • It's pretty code-intensive to set up. You have to be a developer to get it on your site -- I feel like it should be more turnkey.
  • Better reporting and analytics -- why should i have to subscribe to yet another sass platform like Baremetrics to get better metrics -- feel like these should be onboard at Stripe. If a competitor came along with better metrics, we would switch.

Likelihood to Recommend

If you have a subscription/SaaS business, Stripe is great and easy to administrate for the most part. If you have a one-off transactional sales platform, Stripe is not as useful -- I would use Shopify in those cases. If you are a contractor and billing for hours that vary monthly, Stripe is not a good choice -- there are better solutions available.

Stripe is Right for Startups and SMBs

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Our startup company operates an online SaaS business that depends on Stripe to process our monthly subscription services payments and renewals. We integrated Stripe's API into our online web platform, where our end-users then sign-up and pay. Stripe provides the credit card payment form, processes the payments for us, direct deposits the payments into our bank account every few days, and also sends follow-ups to users that have failed payments.

Pros

  • Credit card processing interface and experience for customers
  • Processes transactions smoothly
  • Easy integration with our own tool

Cons

  • More clarification around failed payments and reasoning---also, would be nice if Stripe showed us what efforts they've taken to follow-up with our end-users regarding failed payments
  • The fee per payment processed is a little high
  • Easier navigation of customer base and more features within dashboard to see sales/revenue

Likelihood to Recommend

Stripe is well-suited for startup companies and small businesses that want a simple and trusted solution to capture credit card information and process payments. It is very out-of-the-box. The API for Stripe can be easily integrated into any web-based application and live within an hour. It does become pricey as you generate more volume in sales.

Stripe Billing Review

Rating: 5 out of 10

Use Cases and Deployment Scope

We use Stripe Billing to collect subscription fees from our clients on a daily basis. The entire organization uses Stripe, and it helps us collect payments, track the billing status of users, and flag failed accounts.

Pros

  • Stripe attempts to bill clients multiple times, so if the initial attempt to collect payment fails, they keep trying. Often payment is collected on the 2nd or 3rd try. This ability to re-try billing attempts with the same user on a monthly basis increases the overall amount we collect in payments.
  • It is easy to search for customers using Stripe- type in the first few letters of the subscriber's name and they immediately appear. It's a simple feature, but very useful when fielding customer service calls.
  • Stripe does make it easy to create new coupon codes or issue partial or total refunds.

Cons

  • Customer Service for Stripe billing is lacking. Their customer service reps do not carefully read emails, and often provide very generic, "cut and paste" replies to very specific questions. This can occur multiple times while trouble shooting. They also wait too long to respond to queries (over 1 day sometimes).
  • Stripe does not offer phone support- even in the case of an emergency. The lack of any human contact whatsoever is distressing, and in some cases, frightening.
  • Stripe is a bit pricey.

Likelihood to Recommend

If you don't care about personal customer service, and don't think of your online billing operation as "mission critical" then Stripe may just be the right provider for you. But if you demand to talk to a human being in the case of an emergency, then I would not recommend this provider at all. Their lack of personal customer service during emergencies presents too high of a risk for our organization, and eventually we will have to find another provider due to the risk and exposure we face without any contingency plans if/when our billing experiences problems.