Smartsheet Reviews and Ratings

Rating: 8.4 out of 10

Score

8.4 out of 10

Community insights

TrustRadius Insights for Smartsheet are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Highly usable tool: Users find Smartsheet to be a highly usable tool with a considerable amount of functionality and ease of use. Some users appreciate its user-friendly interface and extensive features.

Effective scheduling and task management: The scheduling aspect of Smartsheet is highly praised as it allows multiple people to work on data simultaneously without locking the sheet. Many users appreciate the ability to set automatic reminders for tasks, even for future dates up to a year ahead.

Excel-like interface: Users appreciate that Smartsheet operates like Excel, making it easy for anyone with Excel experience to use. They find the formatting capabilities highly effective in managing large amounts of data.

Reviews

147 Reviews

Efficient tasks management

Rating: 10 out of 10

March 31, 2025

Use Cases and Deployment Scope

I generate detailed routing sheets for implementing security protocols and contingency plans. The spreadsheets help me identify and prioritize security risks in the data we handle. The notes and comments allow team members to participate. The reports are perfect for presenting metrics. That way, we make data-driven decisions. Charts are very helpful.

Pros

Reports.
Charts.
Formulas.

Cons

Visualization data.
Customization.
Performance.

Likelihood to Recommend

Smartsheet is perfect for the digitalization of the data. Also, we use the software for perform the data visualization and management specific task.Every company with sensitive data needs to maintain secure and safe their information. Also, every project or protocol needs tracking and this software helps to improve the workflow's team.

Nour Nguyen

Tech and Security Consultant in Information Technology at Med Assistance (11-50 employees)

Vetted Review

7 years of experience

Smartsheet is Ideal for Project Mgmt Asset Tracking

Rating: 8 out of 10

Incentivized

March 26, 2025

Use Cases and Deployment Scope

The main way I use Smartsheet is for project management and event management. We do a lot of exhibitor conferences here and Smartsheet is ideal for planning, tracking and assigning tasks as there are a LOT of moving parts when attending a conference as a vendor. Being able to attach PDFs and images to line items comes in very handy with signed agreements, latest versions of marketing collateral, etc.

Pros

Project management
Marketing Asset Tracking
Event Logistics Tracking

Cons

Data Analytics
Spreadsheet Tasks

Likelihood to Recommend

Smartsheet shines for collaboration. When you have multiple people involved with planning events Smartsheet makes it easy to share and collaborate. For instance, multiple people can be in Smartsheet working at the same time. Also setting permissions for exactly those who need to know is quite easy with Smartsheet.

For data analytics and general spreadsheet purposes Excel is better but for project management and event planning Smartsheet is superior.

Dustin Roberts

Marketing Associate in Marketing at Canopy Life Sciences (51-200 employees)

Vetted Review

2 years of experience

A Dream for Project Management

Rating: 9 out of 10

Incentivized

March 25, 2025

Use Cases and Deployment Scope

Smartsheet is a dream for project management. It makes it easy to stay on top of multiple competing priorities and work collaboratively with a team. It also makes it easy to analyze your productivity and work patterns after the fact with robust reporting functions.

Pros

Visualizes projects.
Notifies users of changes to the sheet.
Alerts users to pending deadlines.

Cons

Reporting could be a little more intuitive.
A few more colors for color-coding would be helpful.
Moving a row to another sheet should automatically include attachments, comments, etc.

Likelihood to Recommend

If a team is working on a large number of projects with defined stages and competing deadlines, Smartsheet is ideal for keeping everyone on track and informed. It could be seen as "overpowered" if you're just working on stuff on your own.

Verified User

Director (10,001+ employees)

Vetted Review

5 years of experience

Smartsheet helps us do simple project management

Rating: 10 out of 10

Incentivized

March 20, 2025

Use Cases and Deployment Scope

We use Smartsheet mainly for project management to help track activities progress, dependencies and completion rate. Its very simple to use and fosters collaboration between both remote and co-locate teams.

Pros

Dependencies tracker
Planning
Collaboration

Cons

invoicing tools and real-time time tracking
Auto-save

Likelihood to Recommend

We use Smartsheet for all kind of scenarios: from a simple task list to a complex project plan. From resources availability tracking to Budget forecasting and tracking.

Verified User

Technician in Information Technology (10,001+ employees)

Vetted Review

5 years of experience

Best tool for the Project Execution & Reporting Stage

Rating: 10 out of 10

Incentivized

August 29, 2024

Use Cases and Deployment Scope

Majorly we are using Smartsheet for the Project Execution stage, where it helps to track the various activities, and we can easily coordinate and share it with our team members.

Best part about Smartsheet is its readymade dashboards which are very useful to update to the higher management and we can easily take a glance of overall project status.

Pros

It is very helpful to collaborate with team members.
Dashboards are very useful for giving the Project status update to the management.
We can sync Smartsheet with the Teams and outlook, which really helps to notify team members.

Cons

Using formulas in smartsheet is bit difficult in comparison with Excel.
Linking multiple sheets is bit complicated.
Sorting is bit diificult.

Likelihood to Recommend

Well Suited -

Smartsheet is very well suited in Project execution stage. We can easily notify all the team members when their tasks are due. We can create project dashboards to see the project status anytime. we can easily create reports for particular scenarios.

Less appropriate:

At the project planning stage I would prefer MindManager as it provides good visual representation and easy to understand.

Verified User

Program Manager in Marketing (11-50 employees)

Vetted Review

5 years of experience

Smartsheet - Collaboration made easy

Rating: 10 out of 10

April 19, 2024

Use Cases and Deployment Scope

I use Smartsheet very often. Whenever I would have traditionally used Excel, instead I now use Smartsheet as my go-to application whenever I need to make a spreadsheet. The best thing about Smartsheet for me is that it is a collaborative tool. It is veyr nice to be able to leave comments, and make edits on a live document that is shared with my peers.

Pros

Collaboration with teammates
'Live' shared document rather than a static excel that is only a moment in time
Ability to leave comments and chat with your teammates

Cons

More features. The more Smartsheet can mirror the capabilities of excel the better. Not saying it needs pivot tables but the ability to have more customization would be nice
a better card / board view would be nice. More features to make it more useful. Or atleast make the board view a standard view rather than 'preview'. Would also be nice if I could set board view as the default view for everyone
More templates for common business cases for different types of companies would be amazing. Would love some templates for product management

Likelihood to Recommend

Smartsheet in my opinion is well suited for any Excel-based project where you need to share that document with multiple teammates and the document requires a lot of editing and updating. Any scenario where you need to do extensive calculations and making of picot tables, to my knowledge Smartsheet does not have such capabilities for advance calculations and data manipulation

Curtis Ford

Product line manager in Product Management at Nike (10,001+ employees)

Vetted Review

8 years of experience

View profile

Save your time on Spreadsheet data by using Smartsheet

Rating: 10 out of 10

November 1, 2023

Use Cases and Deployment Scope

Smartsheet in our company is used as an alternative to typical Spreadsheets because employees can save a lot of time by using automation to collaborate with other employees. Every department that is using Smartsheet replicates their typical manual processes into automation provided by Smartsheet. To create Automation no coding skills are required, so employees feel empowered to create their own solutions and save a lot of time on repetitive tasks.

Pros

Document Builder - e.g. all the contracts are generated automatically with data from Smartsheet.
Ticketing Systems - using forms we can create tickets that are automatically assigned to preferred people.
Request for update - if we need to have updated data in some cells but we do not want to share the entire sheet with someone, we can send a form just to update the data in rows.
The community of Smartsheet is amazing if there are any questions or problems the community is eager to help.
With the paid license you get access to Smartsheet University.

Cons

Some of the basic functionalities that were part of the business licenses are moved to enterprise licenses, so in our company we can't use them anymore.
Additional features like Pivot Table etc., need to be purchased extra
Smartsheet is sometimes bit too pushy to buy new licenses or go to Advanced Model

Likelihood to Recommend

I am an advanced user of Smartsheet, so I help create solutions for different departments based on their business needs. In general, Smartsheet is considered as Project Management Tool, but this part of Smartsheet is only the tip of the iceberg. What I love about Smartsheet is that whatever requirements from businesses are coming we can fulfil them with basic smartsheet functionality.

Tomasz Kowalski

Senior Program Manager in Legal at Trendyol (10,001+ employees)

Vetted Review

4 years of experience

Just use Excel, don't waste your money.

Rating: 2 out of 10

July 6, 2023

Use Cases and Deployment Scope

We use Smartsheet to record and report on all of the services provided by our organization. We are grant funded and so we need to report to our granters in very specific ways. Smartsheet allowed us to build a really complex and robust array of functions and reports to fulfill this need. We have 30 people using the software, and everything is text-based entries or attachments.

Pros

Works great with Zapier
Great for small, simple projects
Notifications work well

Cons

This is not a Database
Connections to any outside resource are lacking or difficult
Organization is restricted
Cannot have too many users on at the same time
The connections between sheets are a really big hassle
Often slow with 200 sheets and ~200K entries
Expensive for non-profits
Not-Scalable
Exporting is limited

Likelihood to Recommend

Will probably be a waste of money and time, just use Excel. Would not recommend it for what we are using it for, it is the wrong tool for grant reporting or most kinds of reporting. I would recommend it to people wanting to trick people into using Excel over Word documents, or just for keeping company data in one nicely searchable place. Good for really non-tech savvy users who know how to do basic data entry into Excel.

Verified User

Director in Information Technology (11-50 employees)

Vetted Review

1 year of experience

Tracking project has become easy with smartsheets in very smart way

Rating: 8 out of 10

May 5, 2023

Use Cases and Deployment Scope

The smartsheet is used for creating schedule and sharing with stakeholders. It is basically helping us in keeping track of the project particularly for our large scale projects. We mainly used it for task management and automating the work flow. Since reporting formats are mostly not found in project tracking tools but smartsheet provides this feature which we find it very convenient.

Pros

Task management
Data analysis
Workflow automation
Project tracking

Cons

Limited customization
Integration limitations
Security

Likelihood to Recommend

Smartsheet potrays as best automation tool in order to streamline the flows while there are security issues as the sensitive information could be leaked from cloud based platform. On the other hand limited customization has also refrain us from using the software to the full capacity because all the needs are not catered by the software.

Syed Ghufran Hassan

Project associate in Information Technology at Q solutions (11-50 employees)

Vetted Review

1 year of experience

View profile

Smartsheet - Good software for data management and collaboration - not for integrated systems

Rating: 3 out of 10

August 1, 2022

Use Cases and Deployment Scope

We use Smartsheet in multiple applications:

<ul><li>Task tracker including input from online forms.</li><li>Project management planner and dashboard.</li></ul>

Pros

Intuitive dashboard system support builder.
Team Collaboration Tools - permission based.
Data security.

Cons

Customer support and service
Limited functionality
visibility and user experience

Likelihood to Recommend

Overall it's a decent app. We found quite a bit of an issue trying to use their gaant template when it comes to functionality and what this tool can and can't do. Some aspects of this tool are limited (even to the more advanced accounts). Their support agents were not able to help us when it came to templates.

Ehud Lehavi

Quality Assurance Analyst in Quality Assurance at Precision NanoSystems Inc. (51-200 employees)

Vetted Review

1 year of experience

View profile

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Reviews and Ratings

Save your time on Spreadsheet data by using Smartsheet

Rating: 10 out of 10

November 1, 2023

Use Cases and Deployment Scope

Pros

Document Builder - e.g. all the contracts are generated automatically with data from Smartsheet.
Ticketing Systems - using forms we can create tickets that are automatically assigned to preferred people.
Request for update - if we need to have updated data in some cells but we do not want to share the entire sheet with someone, we can send a form just to update the data in rows.
The community of Smartsheet is amazing if there are any questions or problems the community is eager to help.
With the paid license you get access to Smartsheet University.

Cons

Some of the basic functionalities that were part of the business licenses are moved to enterprise licenses, so in our company we can't use them anymore.
Additional features like Pivot Table etc., need to be purchased extra
Smartsheet is sometimes bit too pushy to buy new licenses or go to Advanced Model

Likelihood to Recommend

Tomasz Kowalski

Senior Program Manager in Legal at Trendyol (10,001+ employees)

Vetted Review

4 years of experience