Sangoma Asterisk Reviews and Ratings

Use Cases and Deployment Scope

The only issue we have is trying to transfer to VM. But the benefits outweigh the little voicemail issue. I use this daily, and it has made answering multiple lines very easy. It is also very user-friendly, and it is easy to train someone to take over the phone when you need to be in a meeting or on vacation.

Likelihood to Recommend

As I stated before this is very user friendly. It makes it so just about anyone with basic knowledge of technology can use it. There is always room for improvement but this is by far the easiest program to use for phone systems that I have used in my 8+ years at my current job.

Use Cases and Deployment Scope

We currently use Asterisk for basic use cases and internal communications at a corporate level. Although it is a powerful tool and offers many options at the integration level, it has many limitations when going to the next level, such as in contact center communications. In these cases, we have had to use other types of tools specialized in these use cases

Likelihood to Recommend

Asterisk is a tool that allows us to easily implement communications at the corporate level, however, one of my biggest challenges was using it at the contact center level, and in that case we had many limitations that forced us to use special tools for this that are available in the market

Use Cases and Deployment Scope

We use Digium to set up phone rules if we need to forward phones to a cell phone, or colleague, or have calls go straight to voicemail. It is used across the organization. It can also be used as an online switch board for phone calls as needed.

Likelihood to Recommend

When I work remote, I appreciate easily being able to transfer my work phone to my cell phone without issue or delay. I can also easily set my phone to transfer to a colleague when I know that I will be out for some time. I don't have to worry about my phone "refreshing" and turning that feature off because Digium holds the call rule for me.

Use Cases and Deployment Scope

Digium Asterik is the phone system used by a previous employer. It is used across the whole organization to provide an affordable and very configurable phone system. Digium Asterik allows us to create custom applications to be used with our phone system, which is vital to the business. We are able to heavily automate many tasks that were previously manual.

Likelihood to Recommend

I would only recommend Digium Asterik to colleagues that were very technical and able to put in the time and effort to configure the system. Digium Asterik is very powerful, but it is also very complicated, so it is not well suited to IT departments that do not have the time or knowledge to invest in making it work for them.

Use Cases and Deployment Scope

Been a free open source PBX it has made business sense to use it making our costing lower. By having an in-house PBX we change and modify things immediately without having to log a ticket with an outside company (time and cost)

It is easy to set up, and we have had very few problems. We currently run 1.8 and 12 in two of our offices. I would strongly suggest medium to large organisations go this route. You can learn most things about Asterisk online and find solutions to most of your problems.

Likelihood to Recommend

I can't think of any scenarios where it is less appropriate. As a PBX it is awesome. It can do what any legacy PBX can do with zero cost. Speed of implementing changes is instant, without having to get a company out to do the changes.

We run it as a normal PBX for all the staff in the company then we have 50 call centers of various sizes all going through the same box. We also have an outbound call center through the same box. All work with no problems, all calls get recorded. We have over 5000 calls a day, 350 000 outbound minutes a month.

Use Cases and Deployment Scope

My experience is based on several implementations that I've done with Asterisk solutions with different customers. The incredible convenience of Asterisk is to be able to create a PBX (telephone exchange) through the use of any device you are able to mount with Linux. Once configured, the PBX can easily manage all calls through VoIP devices.

Likelihood to Recommend

An excellent scenario in which you can implement an Asterisk solution can certainly be for example a company in which you want to replace the traditional telephone line (with the consequent replacement of telephone equipment) with a VoIP line managed at home (where possible) and definitely with minor costs. Probably in large companies where the number of users is really high perhaps it is necessary to consider alternative solutions to Asterisk.

Use Cases and Deployment Scope

Digium Asterisk has been implemented in our city government as a VoIP communications system for both internal an external use. The system is used to implement internal phone extensions with the ability to reach landlines with the hardware provided as an interface to communicate with the rest of the world. The required budget to create a project like this is way below compared to any other alternative like a conventional PBX. Also, the scalability is best achieved with Asterisk.

Likelihood to Recommend

Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.

Use Cases and Deployment Scope

The Asterisk PBX is used within our organization, in the departments and other branches within the organization. It was initially set up to be used as inbound calling PBX for the contact center.

However, it was changed and used for the conference calling within the organization. This has solved a remarkable problem in terms of having to conduct conference board meetings across various parts of the organization. Staff within the organization can dial into the conference number set up on the PBX asterisk FreeSWITCH and conduct meetings.

Likelihood to Recommend

Contact center solutions are very common and most companies use asterisk Free Switch as the basis for the inbound and outbound calls. As earlier stated, conference setup with E1 lines configured on the asterisk server can be used. Staff can dial I via the mobile device to the asterisk number configured on the server into the conference.

It can well suit for IVR setup.