ReviewTrackers Reviews and Ratings

Use Cases and Deployment Scope

I use it daily for reputation management for all of our clients to respond to their Google, Yelp, Facebook, and other source reviews. It helps all of our clients improve their reputation in the light of the customers. I also use the software for LLO (Local Listing Optimization), which enables our clients to have accurate Google listings to make them easier to find.

Likelihood to Recommend

ReviewTrackers works excellently when you're a marketing firm that has a large number of clients who you market for. The app is very easy to use and lets you view reviews for all of your clients under one umbrella. It works in almost every scenario, and I haven't found a situation where it was useless.

Use Cases and Deployment Scope

<div>We use a white labelled version of ReviewTrackers through NRC Health. We chose this option instead of going directly through ReviewTrackers for a few reasons. We had three problems we were trying to solve:</div><div><ol><li>Manage received reviews for providers and locations in one place</li><li>Request reviews from happy patients</li><li>Implement positive reviews for providers on our provider profiles.

</li></ol>ReviewTrackers helped us with the first two of these three goals.

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Likelihood to Recommend

ReviewTrackers is a great solution for marketers and leaders looking to better track and manage online reviews. Although not perfect, it was the best use case for our organization. Additionally, the partnership with NRC Health was a great benefit to our organization. Working in a hospital, it was difficult to find a solution that worked for us.

Use Cases and Deployment Scope

We use ReviewTrackers as a way to easily collate a majority of the feedback that we receive across multiple review sites. Recent integrations with Google My Business have made it much easier to maintain a public presence on one of the most visible platforms, as reviews are easily viewable when doing a Google search. Being able to set up automatic alerts for certain types of reviews makes it much easier to manage the volume of reviews we receive and calls out our immediate action areas.

Likelihood to Recommend

ReviewTrackers is more than adequately suited for the hospitality industry, particularly multiple location groups or chains that have centrally managed guest experience teams. Integrations with Facebook and Google make it incredibly easy to respond directly from within the platform, enhancing productivity and giving us back more time in our day to interact with our guests.

Use Cases and Deployment Scope

As part of our marketing department, we use reviewtrackers to monitor and respond to 14 different restaurants on multiple social media platforms.

Likelihood to Recommend

No.

Use Cases and Deployment Scope

We use Review Trackers for monitoring client reviews. It has allowed us to better track responses for our clients. We are also able to give a report on all activity.

Likelihood to Recommend

It is well suited for tracking purposes.

Use Cases and Deployment Scope

We use ReviewTrackers to populate views for 9 restaurants. The managers at each individual restaurant receive daily updates with reviews for the store they manage. I oversee the managers' involvement and ensure that reviews are being responded to in a timely manner. We respond to all reviews 3 stars or fewer, and sometimes respond to the 5 star reviews to thank the guests for their review. I am the main person responding to the reviews and coordinating with the managers as to what, if anything, we will offer the guest as a gesture.

Likelihood to Recommend

Some key questions would include how many users need to view the reviews, what functionality is given to the various users and how often the reviews need to be delivered. Those were important options for us in choosing this platform. Knowing we could customize the reports for each user was a nice feature.

Use Cases and Deployment Scope

Having used multiple social listening and online reputation services as a restaurant marketer, I've found Review Trackers to be one of the easiest and most effective tools around.

Likelihood to Recommend

I would highly recommend this cost effective and user friendly product to any marketer looking to gain more guest intelligence about their business.

Use Cases and Deployment Scope

My client primarily uses Review Trackers to be notified of reviews so they can respond accordingly. We tried to use it to help get more reviews but have not been as successful at that as we had hoped. The tracking however is very helpful in reputation management. Our client did not have a lot of faith in the process of requesting reviews via the interface.

Likelihood to Recommend

Review Trackers is great if [you're] trying to keep track of your online reputation.

Use Cases and Deployment Scope

Review Trackers is used by our office to track our online traffic and what patients are saying about us. We also use Review Trackers to send out review requests weekly to get feedback from current patients. It has given us a platform that makes it easy to view everything that patients are saying without having to visit multiple websites every single day. It has also given us a way to have a professional template that we can send out that helps to better direct patients to credible review sites. Patients love the ease of getting an email and having a link that they can immediately click on to leave a review. Most patients don't know what review sites are best- so it's great that we can now direct them.

Likelihood to Recommend

Review Trackers is great for companies trying to boost their online traffic and monitor what is coming in. It's also great to boost reviews if you don't have many, or just would like to add some current ones. It has really helped us to be more aware of what is going on in our practice, as well as what we're doing well, and what we can improve on. It's so exciting to open your email in the morning and be notified that there is a new review waiting to be viewed. The customer support team has also been there every step of the way to assist us in creating a better online presence and reviews!

Use Cases and Deployment Scope

We use Review Trackers to monitor and to automatically alert us to reviews posted about our locations across the country. Being a small executive team, it saves us time.

Likelihood to Recommend

If you are looking for streamlined organization of all reviews you receive - this is the product you want.