Piper the AI SDR by Qualified Reviews and Ratings

Rating: 9.2 out of 10

Score

9.2 out of 10

Community insights

TrustRadius Insights for Piper the AI SDR by Qualified are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Real-time Interactions: Users have found it beneficial to send visitors to the appropriate representatives and inform them of available routes, enhancing the overall guest experience. This feature allows for real-time interactions with guests and has been praised by multiple reviewers.

Intuitive User Interface: The ease of use and visual quality of the product has been appreciated by users. The intuitive user interface makes it easy to navigate and perform tasks quickly, resulting in a positive user experience mentioned by several reviewers.

Salesforce Integration: Users have been impressed with the Salesforce integration, which provides clear insight into website visitors and their activities. This integration helps streamline sales and marketing efforts, as noted by multiple reviewers.

Reviews

14 Reviews

Powerful business driver Great support implementation team and our AI SDR - Sani is super cool

Rating: 10 out of 10

Incentivized

December 8, 2025

Use Cases and Deployment Scope

It's helping us to engage with leads who are visiting the website much quicker, and allow them to reach the right point of contact with ease. It speeds up the contact processes, and allows people who have direct questions to ask and get immediate results, and be pointed in the right direction to a wide range of content available.

Pros

Engages with prospects in local language
Engages personally with returning visitors
Can present various different experiences and CTA's to different website visitors.

Cons

The backend could be made easier when creating multiple experiences for different languages

Likelihood to Recommend

Piper the AI SDR by Qualified helps us achieve localised experiences for different types of prospects, and in different languages, in relative ease. It's great to know that we're not just targeting 1 experience to everyone, but personal experiences to different groups of people.

Verified User

Manager in Marketing (201-500 employees)

Vetted Review

1 year of experience

Piper the AI SDR by Qualified is good at her job

Rating: 10 out of 10

Incentivized

November 25, 2025

Use Cases and Deployment Scope

Piper the AI SDR by Qualified now serves has our main chat resource for inbound traffic on the website. We no longer need to have SDRs be logged into qualified and can apply answers at any hour of the day. In addition, we use Piper the AI SDR by Qualified for closed lost nurture campaigns and for general no-MQL event follow-up.

Pros

Piper the AI SDR is able to get a great understanding of all content and the website and can easily answer questions
Piper the AI SDR does an excellent job doing outbound emails and many people replying reply as if she were a real person
Piper the AI SDR does an excellent job qualifying new leads before booking demos
Piper the AI SDR is able to easily route people to support

Cons

Piper the AI SDR can get tripped up when someone asks a question we weren't prepared for. Example Does the webinar cost money? Of course not but we didn't specifically put anywhere that it doesn't, and she can get confused
Piper the AI SDR can sometimes get overzealous and try do things she isn't able to like help someone download an ebook
There are some trigger limitations for email but we are aware it is on the features roadmap

Likelihood to Recommend

Piper the AI SDR is perfect for a global marketing team who wants to have greater control over conversations that are happening on the website. She does an excellent job of qualifying leads and getting meetings booked. In addition she does an excellent job routing people to support and away from sales if that is not an area they are interested. There aren't many areas we have found Piper to be not appropriate. As we continue to hone in and improve her capabilities.

Verified User

Team Lead in Marketing (201-500 employees)

Vetted Review

1 year of experience

Best in class AI SDR

Rating: 9 out of 10

Incentivized

November 20, 2025

Use Cases and Deployment Scope

We use Piper the AI SDR by Qualified to help generate pipeline and leads from our website, and follow up with event leads, making sure they get routed to the appropriate BDR and AE.

Pros

Qualifying Leads
Booking Meetings
Nurture

Cons

Reporting
Multimodality

Likelihood to Recommend

Piper the AI SDR by Qualified is well suited for inbound lead qualification, nurturing prospects in the funnel, and booking meetings for sales teams. It's less suited for outbound, prospecting, and cold touches.

Verified User

Contributor in Sales (201-500 employees)

Vetted Review

With virtues to manage interactions on our website.

Rating: 9 out of 10

Incentivized

March 31, 2022

Use Cases and Deployment Scope

Qualified provides an integrated development environment (IDE) with various programming languages, allows us to conduct interviews and calculate qualifications for assigned projects.

Qualified is very useful for recruiters to measure and compare candidate performance based on factors like code submissions, execution time, test results, and more.

With Qualified, evaluators can repeat sessions and estimate participants' thought processes, methods, and outcomes using the code playback tool.

Qualified options make it easy for HR to develop and customize exams tailored to candidates' jobs and experience levels.

Pros

Qualified provides a collaborative workspace where multiple developers can code in real time at the same time.
Live chat, chatbots, voice interactions, and screen sharing allow VIPs to connect in real time.

Cons

It may take a while to adjust for newbies unfamiliar with Qualified.
The Qualified admin panel may seem confusing at first.

Likelihood to Recommend

Qualified facilitates the use of live chat and Chabot helps the company to capture more leads and build our portfolio, take action and make adjustments.

Qualified allows us to create unique chatbots to engage visitors, qualify prospects, and collect leads.

The Qualified dashboard tells us exactly what we need to know and how to reach users and consumers on our website.

Qualified relates the amount of information provided, as well as the interface of our CRM.

Qualified is very important in engaging current and potential visitors to our website by explaining product launches,

promotions, and self-service support options.

Loam Diaconu

Scrum developer in Information Technology at Endava (10,001+ employees)

Vetted Review

2 years of experience

View profile

Conversational Marketing that helps your Sales Reps!

Rating: 9 out of 10

Incentivized

March 29, 2022

Use Cases and Deployment Scope

Most of our clients have problems with their lead time and inefficiency in lead management. A lot of budgets have been located for acquisition through digital channels and SEO, but once they are able to bring the leads to the landing page or website, they fail to convert them with the right engagement, time relevancy, and manner. Qualified helps to convert those leads right on the website with tools like qualifications questioning, lead capturing, meeting booking, etc.

Pros

Conversational marketing
Automate lead generation
Salesforce integration

Cons

Previous conversation tracker
Dynamic messaging

Likelihood to Recommend

Qualified is fairly easy to work with. It's interactive and easy to use for sales representatives. It may take some time to set up the journey and each experience through the builder. The analytic function enables users to optimize the experiences and implement improvements or testings. For us, the native integration is key to the adoption of Qualified being able to integrate it through AppExchange. The Customer Success team has been doing a great job since the exploration phase and throughout the onboarding.

Verified User

Team Lead in Marketing (10,001+ employees)

Vetted Review

1 year of experience

Best communication app we can use

Rating: 8 out of 10

Incentivized

March 27, 2022

Use Cases and Deployment Scope

Qualified has made communication very easy with the customers or clients. Using this tool has filled the communication gap and no opportunities are missed to get the business to widen. It has great features on voice calling which can be used in or out of the organization and it gives a wide range of expected output from customers. Using this tool helped to gain a better connection with customers which exceeds the business needs.

Pros

Communication is done very well with integrity.
Configuration of the tool is very simple and can be adapted in any business area.
Voice calling, call forwarding using chat bots helped a lot with less human resources required.

Cons

The UI can be improved with new features.
Proper document should be provided and support services.
Pricing must be moderate, it's way too high for small scale business.

Likelihood to Recommend

The best use of Qualified is for a good virtual assistant tool which requires a less amount of human resources. The communication gap is filled and we can have more opportunities to get in business with clients, customers, or any VIP persons. We can answer any queries and concerns of people in a very short hustle.

Verified User

Engineer in Information Technology (11-50 employees)

Vetted Review

1 year of experience

A Tool Every Sales Org Needs!

Rating: 10 out of 10

Incentivized

March 21, 2022

Use Cases and Deployment Scope

Our organization is using Qualified to ensure we don't miss out on opportunities. The issue right now is that our company is missing out on too many opportunities when prospects visit our website and decide not to request more information because no one is available to assist them. Our sales organization will be using this tool to ensure that we don't miss out on any opportunities. Qualified will help us with routing and communication.

Pros

Configuration
Routing
Implementation

Cons

Pricing structure
Multi language chats

Likelihood to Recommend

Our organization chose Qualified over other companies because of how well it helps us connect with prospective customers. It is user-friendly and really helps you not miss out on opportunities with target accounts. Qualified makes it feel like you're working as a team to create opportunities with target accounts. Qualified also provides great customer service. Their team does whatever is needed to make sure we get the assistance we need.

Gustavo Orozco

Business Development Representative in Sales at Recurly (51-200 employees)

Vetted Review

1 year of experience

The most efficient approach of assessing the company's technical ability.

Rating: 9 out of 10

Incentivized

March 18, 2022

Use Cases and Deployment Scope

Make it easy for buyers and sales representatives to communicate in real time through online chats.

With capabilities to collect leads, increase channels to take necessary action.

It is possible to see who is visiting our website and what the company is doing.

Very effective in engaging and drawing attention to our most popular guests. Allows viewing of live chat and phone calls to maximize conversions.

Pros

It is beneficial to send visitors to the appropriate representatives and inform them of the routes that are available to them.
It is essential for real-time interactions with our guests.

Cons

Conversation setup with Qualified takes time.
Internal notes in chat would be very beneficial.

Likelihood to Recommend

Qualified is adaptable in routing and informs designated visitors and agents as soon as they arrive at your site.

Qualified is great for requesting notifications via Slack, Microsoft Teams, Qualified Mobile, or email.

Qualified enables pop-up chat to improve channeling and meet VIP buyers instantly, right on our website.

Qualified permits are broadcast live and segments for everyone to see on our website, allowing our agents to easily prioritize VIPs. Qualified and perfect for categorizing visitors based on criteria like target accounts, company size, or industry.

Daniell Mercer

Software Development Engineer in Information Technology at Persistent Systems (10,001+ employees)

Vetted Review

2 years of experience

View profile

We love Qualified.

Rating: 10 out of 10

Incentivized

March 15, 2022

Use Cases and Deployment Scope

Being a part of the sales team I am the frontline user for Qualified. I am the one on our backend speaking to people on our website. I am able to provide them with my calendar, see what they are viewing on the website and transfer the conversation to another team member if needed.

Pros

Ease of use.
Visual
Quality

Cons

Routing leads to correct team members.
Notifications
Not allowing people to book on calendar within a hour.

Likelihood to Recommend

Qualified is one of those tabs that are always open for me. I get notifications when someone is on our website or when they request to chat. I am able to view what they are viewing on our website. Along with setting messages to send with ease of use on the chat.

Erin Loughran

Account Executive in Sales at Cobalt (201-500 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

Love using Qualified!

Rating: 9 out of 10

Incentivized

March 15, 2022

Use Cases and Deployment Scope

I love Qualified! It allows my team to see who is visiting our site and allows us to interact with them directly. This has helped us communicate as humans over the site and has helped us to create opportunities.

Pros

Helps us to see who is visiting our site.
Helps us to be able to communicate as humans.
Helps to create opportunities.

Cons

I wish Qualified would be able to filter good/bad contacts on the site.
I wish Qualified filtered out our employees on the site.
Qualified is organized well and user friendly, there isn't much to complain about!

Likelihood to Recommend

I use Qualified every day to interact with people on our site. It's organized well and super user-friendly. I never have any issues with it and I hope we continue to utilize it.

Verified User

Representative in Sales (51-200 employees)

Vetted Review

1 year of experience

Loading Reviews List....

With virtues to manage interactions on our website.

Rating: 9 out of 10

Incentivized

March 31, 2022

Use Cases and Deployment Scope

Qualified provides an integrated development environment (IDE) with various programming languages, allows us to conduct interviews and calculate qualifications for assigned projects.

Qualified is very useful for recruiters to measure and compare candidate performance based on factors like code submissions, execution time, test results, and more.

With Qualified, evaluators can repeat sessions and estimate participants' thought processes, methods, and outcomes using the code playback tool.

Qualified options make it easy for HR to develop and customize exams tailored to candidates' jobs and experience levels.

Pros

Qualified provides a collaborative workspace where multiple developers can code in real time at the same time.
Live chat, chatbots, voice interactions, and screen sharing allow VIPs to connect in real time.

Cons

It may take a while to adjust for newbies unfamiliar with Qualified.
The Qualified admin panel may seem confusing at first.

Likelihood to Recommend

Qualified facilitates the use of live chat and Chabot helps the company to capture more leads and build our portfolio, take action and make adjustments.

Qualified allows us to create unique chatbots to engage visitors, qualify prospects, and collect leads.

The Qualified dashboard tells us exactly what we need to know and how to reach users and consumers on our website.

Qualified relates the amount of information provided, as well as the interface of our CRM.

Qualified is very important in engaging current and potential visitors to our website by explaining product launches,

promotions, and self-service support options.

Loam Diaconu

Scrum developer in Information Technology at Endava (10,001+ employees)

Vetted Review

2 years of experience

View profile