Access PeopleHR Reviews and Ratings

Rating: 6.5 out of 10

Score

6.5 out of 10

Reviews

7 Reviews

In my opinion, Shocking avoid!!

Rating: 1 out of 10

February 1, 2024

Use Cases and Deployment Scope

We use for planning holidays, soring personal files, onboarding. Would like to use for tracking overtime but, in my experience, the system doesn't work

Pros

easy to store documents
issuing documents to sign
logbooks are useful

Cons

In my opinion, customer service is shocking
In my experience, glitches constantly particularly holiday all the time
In my experience, time and attendance still not functioning after 3 years!
In my experience, renewals breaching terms and conditions
In my experience, the documents/mail merge system constantly fails with formatting, glitching or just not working

Likelihood to Recommend

can you put 0 (no, oh well note it's 0!!)

agreed price fix,

in my experience, increased without consent breaching T'&C's,

in my opinion, communication poor, verging on ignorant.

In my experience, Tech support is slow and they ask the same questions over and over (I'm sure to drag it out because they aren't looking at your case.

In my experience, Holiday randomly goes wrong and unless you do checks you won't notice until an upset employee raises it ( this has happened multiple times)

Verified User

Manager in Human Resources (201-500 employees)

Vetted Review

3 years of experience

Access HR system, an all-in-one solution for employees

Rating: 8 out of 10

Incentivized

January 8, 2024

Use Cases and Deployment Scope

Access PeopleHR is used for all our staff's time. i.e. Sick leave, Holidays, Lieu and overtime. we also use it for recruitment, skills, Expenses and personal details. this system replaced our outdated spreadsheet method and is very handy for alerting the correct managers / people via emails for approvals etc.. this alleviates the need for daily human checking.

Pros

Recording Personal Data
Logging of Overtime and LIEU
easily request Holiday leave

Cons

The UI could do with being more Up to date, i find it easy to use but is quite cartoon like.
More Details for skills is required, I have some certifications but the system does not recognise the Brand
Emails that are sent out could use an overhaul as they don't stand out as much as i think they should

Likelihood to Recommend

Access PeopleHR is easy to use for things like requesting Leave.. the system is easy to guide through and emails are sent to the correct managers (if setup correctly) I do find that the backend is quite outdated and clunky though, this could do with modernising a little as it reminds me of windows 95

Joe Anderson

Senior IT Engineer in Research & Development at Digital Space (201-500 employees)

Vetted Review

3 years of experience

Access PeopleHR: Small Business HR Bliss, but Watch for Loading Lags in Growth

Rating: 8 out of 10

Incentivized

January 4, 2024

Use Cases and Deployment Scope

The mobile accessibility of Access PeopleHR has significantly improved our HR management process. With the ability to access contracts, company regulations, and swiftly search employee data on mobile devices, our team enjoys enhanced flexibility and collaboration. This feature enables quick information retrieval, fostering seamless communication and efficient handling of HR tasks. While we haven't encountered any urgent matters, the mobile access has undoubtedly contributed to a responsive and streamlined HR workflow, ensuring accessibility from anywhere at any time.

Pros

Employee Data Management
Generate Custom Report

Cons

Website Speed
In my experience, Billing team and Support is not good

Likelihood to Recommend

Access PeopleHR is exceptionally well-suited for small businesses, offering streamlined HR management. The system excels in scenarios where the employee count is below 50, providing efficient functionality and user-friendly features. However, in larger organizations managing more than 50 people, the loading speed can become a potential challenge. As the employee database grows, there may be noticeable delays in system responsiveness, impacting the overall user experience

Verified User

General Manager in Information Technology (11-50 employees)

Vetted Review

7 years of experience

Would not recommend any product/service owned by Access - extremely poor customer service

Rating: 1 out of 10

November 14, 2023

Use Cases and Deployment Scope

HR information system

Pros

PeopleHR before access, a few things - Access now - unfortunately can't list much

Cons

Communication - In my opinion, extremely poor customer service (including basic interpersonal skills etc), shocking response times, often just ignored.
Following on from above, very hard to get in touch with anyone by phone. Extremely long call answering times - have given up waiting many times.
Cost - used to be very competitively priced before Access took over, but prices keep going up. Supposedly because of new functionality but our business never benefited from any new features yet we were still charged more.
Lots of system issues - often we couldn't even log into the system because of system problems. Seemed like the system went down very frequently.
No dedicated account manager. It would be great to have a dedicated account manager who you could contact for any issues, instead trying to contact any central team within Access is a nightmare. See below.
I feel their Access Support Portal/ticket system is terrible. Rather than being able to talk through an issue with someone who have to raise a ticket through the portal but often i had reps trying to close down tickets before even resolving the issue.

Likelihood to Recommend

In short, from my experience truly terrible customer service. Would not recommend to anyone.

Verified User

Manager in Human Resources (11-50 employees)

Vetted Review

4 years of experience

Best HR Management Software

Rating: 9 out of 10

Incentivized

September 9, 2021

Use Cases and Deployment Scope

People HR seems to be a quite affordable and useful software for our organization. It is mainly used for Application tracking systems, auditing, tracking, basic reporting, salary info, etc. The best thing which I like about People HR are Performance Management and Applications Tracking Systems. People HR is very easy to use, such a big help.

Pros

Applications Tracking Systems
Attendance
Salary info
Performance management
Employees tracking
Auditing

Cons

UI is basic which is good, but it can be better
Mobile app does need some work too

Likelihood to Recommend

It's simple to use even for non-technical employees, making it very simple to install even for a workforce that hasn't grown up in the digital age, and for that People HR is the best option to fit in. I haven't got in any situation yet where I see People HR as less appropriate except Applications Tracking Systems as I have never worked on that module much.

Shubham Chauhan

Senior Talent Acquisition Associate in Human Resources at Cynet Systems (501-1000 employees)

Vetted Review

1 year of experience

View profile

Perfect support for your business

Rating: 10 out of 10

Incentivized

June 19, 2018

Use Cases and Deployment Scope

People HR is used across our Group to enable efficient, collaborative and quick processing of HR data. As a fast paced growing organisation, it is essential our time is spent efficiently on our small team. People HR is great for reducing heavy admin burdens.

Pros

Complex reporting is made easy through the reporting capabilities of the system. We have been using reports for the past year and absolutely trust the accuracy of the data produced. The reports are generated easily through the system and can be exported into an editable Excel spreadsheet which is great.
The self-service of data is great for freeing up HR time. Employees can update their personal information themselves quickly and easily.
The App is a great feature of People HR. A large proportion of our employees work in our warehouse and as such don't have their own computer at work. The app allows those employees easy access to the system on the go.

Cons

The system tends to be particularly slow on Monday mornings and sometimes can be down for a couple of hours at a time which is frustrating for employees
The naming of the tabs isn't as clear as they could be. For example, reports are called Queries. Makes getting used to
The org chart isn't very user-friendly, would be better to be able to export department by department

Likelihood to Recommend

The system allows us to make informed decisions through the accurate reporting capabilities which are a great help when dealing with complex people issues. The reports are accurate and are great for situations such as absence reporting.

Amy Duignan (Assoc CIPD)

Group HR Advisor at Nycomm (201-500 employees)

Vetted Review

1 year of experience

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Automate your HR!

Rating: 9 out of 10

Incentivized

March 5, 2018

Use Cases and Deployment Scope

We started to on-board PeopleHR in 2016 with a lot of help, guidance, and support from PeopleHR. They were fantastic at answering questions and supporting us during the on-boarding process. In Dec 2016, we started to roll out PeopleHR to the rest of the business with training. It helped us to automate holiday requests and our company personal development review process. It has also helped us to track all recruitment with their recruitment module too. We are able to instantly report on company data instead of having to solely rely on excel spreadsheets.

Pros

PeopleHR takes on board business case ideas to improve their software. The more customers that request the business case to be brought forward, the higher on the priority list it becomes.
The holiday / annual leave planner is great - it can log all instances of leave and has a built-in return to work form.
The applicant tracking system for recruitment is very easy to use and can integrate with your own company website.

Cons

The applicant tracking system still has room for improvement with integrating with external job boards like Indeed / Jobsite.co.uk / Directgov etc.
There is an option for creating forms with signatures but it doesn't allow for comments/feedback/changes/versions.

Likelihood to Recommend

PeopleHR is well suited for businesses bringing on board their first piece of HR Software. It's well suited for businesses looking to automate some HR Administration processes, giving visual overviews and producing reports. It's well suited to businesses who have an in-house recruitment with the applicant tracking system.

It's probably less suited to businesses that need to report on recruiting, as reporting is not possible in the applicant tracking system.

Claire Isherwood

Group Recruitment Officer in Human Resources at Nycomm (201-500 employees)

Vetted Review

2 years of experience

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Reviews and Ratings

Automate your HR!

Rating: 9 out of 10

Incentivized

March 5, 2018

Use Cases and Deployment Scope

Pros

PeopleHR takes on board business case ideas to improve their software. The more customers that request the business case to be brought forward, the higher on the priority list it becomes.
The holiday / annual leave planner is great - it can log all instances of leave and has a built-in return to work form.
The applicant tracking system for recruitment is very easy to use and can integrate with your own company website.

Cons

The applicant tracking system still has room for improvement with integrating with external job boards like Indeed / Jobsite.co.uk / Directgov etc.
There is an option for creating forms with signatures but it doesn't allow for comments/feedback/changes/versions.

Likelihood to Recommend

It's probably less suited to businesses that need to report on recruiting, as reporting is not possible in the applicant tracking system.

Claire Isherwood

Group Recruitment Officer in Human Resources at Nycomm (201-500 employees)

Vetted Review

2 years of experience

View profile