PagerDuty Reviews and Ratings

Rating: 8.6 out of 10

Score

8.6 out of 10

Community insights

TrustRadius Insights for PagerDuty are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Real-time Notifications: Users have appreciated the real-time notification feature, allowing for immediate awareness of critical events and incidents. This feature has been instrumental in enhancing response times and overall system monitoring.

Reporting Functionality: Customers found the reporting functionality crucial in providing leadership with valuable insights based on detailed system usage data and performance metrics. The ability to generate comprehensive reports has significantly aided decision-making processes.

Effective Communication: Reviewers highlighted the ability to message appropriate resources as a key aspect for facilitating efficient communication and problem resolution within the system. This feature has streamlined collaboration among team members and improved incident response workflows.

Reviews

168 Reviews

Incredible tool for monitoring the applications

Rating: 9 out of 10

Incentivized

March 18, 2026

Use Cases and Deployment Scope

This solution addressing our business problems like production application issues and failures. This tool automatically create the ticket on the basis of the production incidents. It scanning our application continuously to prevent from any failures. It automatically assign ticket to respective team for fast resolution. It reduce the response time and provide us the transparency across the enterprise. It has AI capabilities it auto learn from the repeated incidents that helps better scalability of our applications.

Pros

Prevent from future incidents.
Reduce downtime of our application.
Fast resolution on production failures.
Auto create tickets with all necessary details like screenshot and time stamp.

Cons

Mobile Application has limited features sometime we need to use the web app to know the status of the tickets.
Offline capabilities to be there.

Likelihood to Recommend

I am loving this solution, it really helps in monitoring our production applications. Beneficial for every enterprise support team. It is time saving and better resolution. It also helps in saving of maintenance and operational costs. It documented all past and current incidents with full information that helps in preventing from future incidents. Always I recommend to my colleagues.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

4 years of experience

Ideal for fast paced environment.

Rating: 9 out of 10

Incentivized

March 5, 2026

Use Cases and Deployment Scope

What I like about PagerDuty is its ability to scan the application that's causing the error and auto-generate an incident ticket. The ticket details include the error date, time, a screenshot of the error, and the estimated TAT for resolution.

Pros

Scanning application for errors.
Auto-generation of incident tickets.
Turn around time for incident resolution.

Cons

I have not encountered serious error within PagerDuty yet.

Likelihood to Recommend

PagerDuty is designed for fast-moving environments like ours that need a specific software error resolved within TAT, and sooner if possible, so the business is less impacted by the unavailability of data-centric tools, such as a CRM.

Verified User

Supervisor in Customer Service (10,001+ employees)

Vetted Review

2 years of experience

Swift Processing of Incidents.

Rating: 8 out of 10

Incentivized

February 24, 2026

Use Cases and Deployment Scope

It was an awesome experience using PagerDuty. Logging incidents is simple and comfortable. Over time, PagerDuty has learnt from repeat incidents and made amends. Further, there was a drop in the number of incidents recorded after each update was rolled out, indicating that things are on the right track thanks to PagerDuty.

Pros

Comfortable incident logging and closures.
Machine learning through repeat incidents.
Less number of incidents after new updates.

Cons

Can do better in terms of file attachments on incidents.

Likelihood to Recommend

The incident reporting dashboard is a cakewalk, especially when I am stressed out due to non-working or crashed applications. PagerDuty asks for minimal information to diagnose the error, making it ideal for such incidents.

Shree Patkar

Business Analyst in Quality Assurance at Accenture (10,001+ employees)

Vetted Review

3 years of experience

View profile

Effective resolution of issues

Rating: 9 out of 10

Incentivized

February 21, 2026

Use Cases and Deployment Scope

I am completely reliant on PagerDuty to resolve issues I encounter when accessing software on my workstation. It is quick and easy to log issues, and issues are resolved momentarily. I usually get an email when the issue is resolved. Looks very sorted and worth it.

Pros

Issue recording and resolving in short time.
Alerts and notification about updates and post resolution feedbacks.

Cons

They can make improvements to overall UI/UX.

Likelihood to Recommend

It is extremely well-suited for daily operations and for managing software and CRMs that abruptly stop working, which impacts operational efficiency. The issue is well documented, and any clarification can be provided in the issue thread itself without diverting to external tools.

Akash Sharma

Senior Software Engineer in Information Technology at Nestlé (10,001+ employees)

Vetted Review

3 years of experience

View profile

Essential solution for 247 support.

Rating: 10 out of 10

Incentivized

February 19, 2026

Use Cases and Deployment Scope

It addresses many business problems related to failures in our system. It monitors our cloud infrastructure and networks, and if a critical failure occurs, it automatically triggers notifications via email and SMS. It reduces downtime & ensures centralised communication. It covers all our all api, infrastructure, and applications. Improves our incident response time and system reliability.

Pros

PagerDuty gives alerts instantly related to any failures on our systems.
Smoothly integrate with every monitoring platform & collaboration tool like Slack.
Customisable incident workflows give flexibility to set the priority for better resolution.

Cons

Subscription is high for small enterprises that needs to be reduced.
Initial setup is complex and takes time in old infrastructure.
Mobile app is not user friendly UI feels laggy.

Likelihood to Recommend

It is well-suited and extremely recommended for incident tracking and monitoring. It ensures fast response time and is helpful for the 24/7 support team. It is less appropriate for small enterprises due to its cost, but it saves a lot of time on incident response and infrastructure maintenance.

Mohit Arora

Senior Software Engineer in Information Technology at Kodacars (51-200 employees)

Vetted Review

2 years of experience

Advanced mechanism for troubleshooting

Rating: 8 out of 10

Incentivized

February 18, 2026

Use Cases and Deployment Scope

I can easily create incidents through PagerDuty dashboard. It has also become the chief cornerstone for creating incidents through automation. PagerDuty easily creates incidents for major and minor issues. The incident thread contains valuable information with time stamps to know the action taken on my ticket.

Pros

Creation of incident tickets by me and through automation
Incident threads which are quite compact
Time stamps with details of action taken

Cons

More flexibility is needed for report compilation

Likelihood to Recommend

PagerDuty is ideal for documenting incidents. It swiftly tags all the information and updates on the tickets in a chronological order which makes it easy to read and comprehend. It can also be connected with external apps for wider circulation of updates.

Rakesh Tripathi

System Engineer in Information Technology at Larsen & Toubro (10,001+ employees)

Vetted Review

4 years of experience

View profile

Robust mechanism

Rating: 8 out of 10

Incentivized

February 17, 2026

Use Cases and Deployment Scope

I am using PagerDuty for last two years for logging issues straight into PagerDuty dashboard. It is incredibly smooth to log issues with various tagging options available. I could also escalate issues in case of emergency situation.

Pros

Logging new issues in the dashboard
Appropriate tagging ensures that issue is correctly logged

Cons

The mobile functionality needs to be developed further

Likelihood to Recommend

PagerDuty is extremely well suited for logging technical issues. Whenever I find any frozen screen in any of the desktop tools that I use, I take a screenshot and log it straight into PagerDuty for further investigation.

Jatin Parekh

Production Manager in Manufacturing at Torrent Pharmaceuticals Ltd (10,001+ employees)

Vetted Review

2 years of experience

View profile

Critical for rapid response mechanism

Rating: 9 out of 10

Incentivized

February 11, 2026

Use Cases and Deployment Scope

I have been using PagerDuty for more than 3 years now in a large scale corporation. It successfully handles a mix of production outages, security alerts, customer impacting bugs and internal system failures. It has become a key figure that manages how our rapid response team responds to anything that threatens the production and system stability.

Pros

Outages and security alerts
Customer impacting bugs
Acts as a base for our rapid response team

Cons

Advanced reporting and analytics requires a huge amount of digging

Likelihood to Recommend

It has materially reduced our mean time to acknowledge and resolve our P1 and P2 incidents. PagerDuty has also improved our cross team visibility during crises and turned post mortems from dreaded paperwork into actually valuable learning lessons.

Pratik Marwari

Assistant Product Manager in Product Management at Ranbaxy (10,001+ employees)

Vetted Review

3 years of experience

View profile

Effectively handles exigencies and emergencies

Rating: 10 out of 10

Incentivized

February 5, 2026

Use Cases and Deployment Scope

The moment something goes sideways, I can rely on PagerDuty to report on spike in user errors. The right people are pulled in seconds, usually before the Slack channel explodes. Timestamps, comments, run books, status updates are all lined up in a chronological order to get a live feed on what's actually going on with the issue.

Pros

Issue identification based on spikes in user errors reports
Timestamps and comments on the issue in a chronological sequence
Live feeds and update tracking of issues
Query resolution

Cons

Mobile app has scope for improvements

Likelihood to Recommend

Once the PagerDuty incident room opens up, every small detail remains contained in one calm and focused space which is what I always look forward to during emergencies. I can actually follow what happened and why, without reconstructing the story from ten different places.

Verified User

Employee in Product Management (10,001+ employees)

Vetted Review

2 years of experience

Cutting-edge Technology for monitoring and incident control.

Rating: 9 out of 10

Incentivized

February 3, 2026

Use Cases and Deployment Scope

What first drew me to PagerDuty was how easy it is to log tickets by logging in. There are no unnecessary drop-down menus or endless fields. The interface is clean enough that even occasional users like me can log tickets with ease.

Pros

Clean interface for logging tickets.
No unnecessary drop-down menus.
Routing of tickets to correct manager.

Cons

Knowledge base integration needs a little workout.

Likelihood to Recommend

The automation rules are flexible - I could set up a few simple ones by myself. Collaboration during active incidents is another highlight that ensures anyone with access can provide input on existing tickets.

Ashok Kumar

Strategy Manager in Corporate at Aditya Birla Group (10,001+ employees)

Vetted Review

3 years of experience

View profile

Loading Reviews List....

Home
,
IT Alert Management
,
PagerDuty
,
Reviews and Ratings