Oracle Sales Reviews and Ratings

Use Cases and Deployment Scope

My organization uses Oracle Sales to record all sales order data. This include gross sales amounts, any adjustments, order entry details and historical data. This tool allows salespeople to track weekly, monthly, & yearly totals as well as progress on total quota. Being a quota carrier, this system is of daily use to monitor sales progress and ultimately how much much we earn.

Likelihood to Recommend

Oracles Sales is very good from a tracking standpoint. You are easily able to see your results month to month and the amount of commission earned on those sales. Data is definitely the system's strong suit. It also allows you to dive into the details of each sale although less user friendly and a bit confusing to decipher at times. If you are looking for a fancy, graphic-heavy interface, this may not be the program you are looking for as it focuses on numbers.

Use Cases and Deployment Scope

We wanted a complete sales solution for our team members, clients, vendors, and partners. For our team, we wanted to automate our sales force, ensuring they have the best intelligent solution with AI/ML within the product so that data could be used better and they would get intelligent push notifications. The sales planning and performance management modules helped in planning the entire sales lifecycle. Performance management particularly helped in setting up a benchmark and evaluating the sales team. Customer data management was used where we had an internal business use case where we wanted to understand, store and retrieve customer data to better evolve our relationships by understanding our customers better. Lastly, we wanted to be precise with our quotes. Pricing had to be accurate and customizable for every customer so that customer-centric discounts and offers could be applied. A detailed, searchable database for all quotes helped us in many subsequent deals.

Likelihood to Recommend

Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.

Use Cases and Deployment Scope

We use it in [the] fitting business of sales cycles from marketing, leads, opportunities until they reach selling product or service. We also help [use] service request module to handle requests from their customers and to solve them as tickets. As well [building] future plans to grow the client business. Build RBAC functionality and security to restrict users. [Also,] we build reports and analytics as BI area which help managers to monitor and take a high view of everything [that] happens in the system. Building custom solutions and integrating with other systems like core banking and many others. We build custom pages using either PaaS solutions or Visual Builder. Integrate with other Oracle products like Finance, CPQ, or Supply Chain.

Likelihood to Recommend

In the market for Sales and Service, Oracle CX is the best especially in integrating with other systems. It has a stable and huge database that can handle a bunch of data. It gathers all data of customers, accounts, leads, opportunities, service requests in one place and related in a good way. The tools used for reports and analytics as BI is strong and great to use also it is not hard[.]

Use Cases and Deployment Scope

We use Oracle as a supplier to support our customer Denso with receiving and processing their purchase orders.

Likelihood to Recommend

We do not use oracle as our sales platform, we only use it as a supplier platform to support a specific customer who utilizes the Sales Platform.

Use Cases and Deployment Scope

This is a system we use on a regular basis. It’s hugely important for my company to understand customer journeys and how our customers are thinking and working. To [do] this effectively we need systems like this to map the journey and capture exactly how we and others are interacting with them. This system, in particular, is crucial in making this happen and is very easy to use and its interfaces are some of the best in the market. They are a market-leading brand and have huge experience in this area. They produce great products that help companies like mine to ease [their] relationships with clients.

Likelihood to Recommend

This system would work well across most sectors but especially well for sectors where customer relationships and data collection is paramount. Any cloud-based CRM system is worth its weight in gold if you can get the right data out that will help you service your clients in a better and more informed way. This system in particular allows you to do this in a way that others simply can’t match.

Use Cases and Deployment Scope

As a sales

productivity, this tool is utilized in my department (sales department). Sales

performance and sales automation are the two major benefits my department is

getting benefitted from. It is great in the management of the entries of the

data as well as for the task. It is great in getting the data and related

information of almost all the clients and we can simply trust it with our

user’s data as it is quite secure software.

Likelihood to Recommend

I think it is marvelous for the workplaces with the massive

number of people engaged in managing sales. one can get everything needed from

this single platform and make things work. But is a bit hard tool to get

understanding or maybe it seemed hard just to me. clients' information

including their contacts is placed in it and one can get it used from their

cellphones. Lead management and task management are amazing just with a bit

dull dashboard.

Use Cases and Deployment Scope

Oracle CX Sales has been used at the company level as there are numerous problems that have been resolved by using this platform. Some of them are:

Self Service: With the knowledge base available, Clients do not need any support from salespeople. They can easily do it through the knowledge base available.

Incident Management: Anyone putting any incident on any social media platform, phone, chat, or SMS informs and manages quickly.

Companies search: The search module for companies gets very easy to search data.

Likelihood to Recommend

This is generally used where there are many employees in the organisation who are making sales as it is difficult to keep track of everyone, so it can fetch all the data in one place. This is a CRM and used where all information related to sales needs to be stored like leads, pipeline, updates, closure, etc. This also does the implementation process.

Use Cases and Deployment Scope

It's used for customer relationship management--mainly to store all the information related to leads, customers, sales pipeline, opportunities, and meetings, among other relevant aspects of the sales process. We also track sales vs budget by account executive, product, channel, and country. After the sales process is over, our client's team takes over and starts the implementation process in Oracle.

Likelihood to Recommend

It's great for following up on the whole sales process, from beginning to end. It also works great for tracking sales and quotas by using their data visualization options, which range from overall great dashboards to very detailed graphs.

When it comes to workflows, there are some improvements that can be done to automate certain dull tasks.

Use Cases and Deployment Scope

We are using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) for strong data lead creation, sales improvement, company data details, customer engagement, and customer contact detail updating. We can create a sales pipeline, task, all user sales activities report, and automation for old sales data updating. Other than slow page load and data load, Oracle has been an outstanding tool.

Likelihood to Recommend

We implemented this on the company and we believe that it has generated many good things for us internally at the end of sales. It allows us to track the progress of our business development--economic as well as products that we offer to our customers. Being able to properly access maintenance records and employees working on individual projects has significantly improved time management.

Use Cases and Deployment Scope

Oracle CX Sales helps the business process management part of our organization. Here entire processes have been outsourced to us by the client. So we need to track, monitor, and respond to customer request[s] across multiple touchpoints, understand the customer sentiment in real-time to understand if there is a change in strategy, and a lot more. Oracle CX Sales helps put our agents on steroids as it provides them with all the relevant information on one screen and a brilliant search capability to quickly find the information.

Likelihood to Recommend

Oracle CX Sales is more suited for organizations who are planning to completely migrate their CRMs or who are just starting their CRM journey. Since integrations are limited with external software, using Oracle CX Sales can be challenging. Also, in my personal opinion, B2C companies with a large customer base or daily transactions will benefit the most by Oracle CX Sales.