UCMDB for IT Operation Managemet processes
Use Cases and Deployment Scope
One of the most critical facts for IT operation management is to have a complete view of infrastructure, databases, applications, and services to understand the entire ecosystem and all relationships, which is hard to achieve without the proper tools and the risk of losing control could be high. Micro Focus Universal Discovery and Universal CMDB uses different protocols, connectors, and components to scan the different CI types and dynamically creates the relations between them, keeping all information up to date and allowing centralized management. Universal CMDB is a tool that can be natively integrated with other Microfocus tools for IT operation management like Service Manager, SiteScope, Operations Bridge, etc., and also with tools from different vendors articulating processes to support IT operations.
Pros
- Create a unified map of IT Infraestructure and services
- Provide a single source for managing a CMDB
- Discover CIs and their relationship from different technologies
- Agent-less discovery allows a complete scan withoud dependency on agents instalation
Cons
- Upgrade proccess throgh versions has a medium-high complexity
- Old versions wich do not sopport CMS interface have low performance for reporting
- All features are only available with license
Likelihood to Recommend
Micro Focus Universal Discovery and Universal CMDB is well suited for medium to large IT operations after a careful review and strategy definition of all support tools that will be integrated. When it comes to deciding on a set of tools for IT operation management and its different processes like Incident, event, and change management; a good approach would be to create a roadmap with the integrated suite of tools to create a native ecosystem and reduce complexity on the integration and adoption.
