Net2Phone Reviews and Ratings

Rating: 7.3 out of 10

Score

7.3 out of 10

Community insights

TrustRadius Insights for Net2Phone are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Teams Integration: Many users have found the integration of Net2Phone with Teams to be highly beneficial. They appreciate how it streamlines communication by allowing them to make phone calls easily within one app.

Customer Support: Several reviewers have had positive experiences with Net2Phone's customer support. They mention that the support team is patient, thorough, and provides prompt responses. Users appreciate the assistance they receive in setting up and integrating their phone systems according to their specific needs.

Ease of Use: The product is praised for its user-friendly interface and ease of use. Reviewers highlight the outstanding customer support and training provided by Net2Phone, as well as the ongoing customer support they receive. Users also find it convenient to modify the product according to their needs through web and app access.

Reviews

5 Reviews

6+ years or use and I still like it

Rating: 9 out of 10

Incentivized

May 16, 2023

Use Cases and Deployment Scope

We eliminated physical phones and implemented remote technologies to reduce the down times in operational duties. Making this decision helpes the company to increase our reliability and trust when natural disasters, abroad travelling, remote assistance, absentism not doesn't even hurt the operation. Glad to use Net2Phone for the last 6+ years and will definitely continu doing so.

Pros

High quality sound
Stable web application
Great support 24/7

Cons

User training for self adjustments on basic tasks
Onboarding
Clarification on functionality

Likelihood to Recommend

Net2phone was great solving all telephony needs abroad abd within united states covering office needs and call center.

not as good with mass calling (200+ calls at the same time are not doable) and definitely less appropriate with the sms service (text messaging for campaigns), and trying to utilize huddle like a zoom replacement

Irandis Ditrén

CTO (Chief Technical Officer) in Corporate at Asociacion San Felipe (11-50 employees)

Vetted Review

Reseller

6 years of experience

View profile

Communication made easy!

Rating: 7 out of 10

Incentivized

May 16, 2023

Use Cases and Deployment Scope

We switched to Net2Phone as our first internet phone service ever and it has been a pleasure to have such simplicity with a phone company. Easy installation and set-up, and easy use. The best part is the phone app, which allows us to set up ring groups--allowing our desk phone to rollover to our private cell phones, and with the app, for the phone to know and display that it is a business call coming in before deciding to answer it. It is great to be able to use a cell phone as an extension of the business phone, with all the same functions, voicemail, etc.

Pros

Rolls calls over to multiple phones in succession after a designated number of rings.
Allows full access to voicemail and all settings through the app on your cell phone.
One set same bill every month. No more long distance charges!
Easy to block phone numbers (robocalls)
Individual user login and setup for personalized functions
Easy to use personalized hold music

Cons

Sometimes calls seem to drop after only 2 rings, or no one is there when you pick up on 2nd ring.

Likelihood to Recommend

With a bustling office of workers going out to meetings, lunches, and sometimes working from home, having calls roll over and basically "finding" us, whether it's going from office to meeting room to cell phone, is essential! And having each employee able to create their own settings and change them day to day is a plus! Also having a group of phones ring at once, so any of a number of people can answer, while not bothering other offices, is imperative. No call gets missed and no one is bothered by constant ringing. Win-win!

James Roy

Office Manager in Professional Services at CRASH+SUES (1-10 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

When you want consistent connectivity Net2Phone is the way to go

Rating: 10 out of 10

Incentivized

May 15, 2023

Use Cases and Deployment Scope

We use Net2Phone as our primary source for out and inbound calling. We also use them for video meetings.

Pros

Does a great job of staying in service
Allows one to pay their bill online with reminders of due dates
Allows for many features that make us more productive

Cons

A little convoluted to use their video conferencing.....Huddle
Not always easy to call forward my calls
Have a different voice for their recording of a welcome menu

Likelihood to Recommend

A great service for both small and large users. Not sure where it would not be appropriate. They offer free international calling to over 40 countries which is a great feature.

Verified User

Partner in Corporate (1-10 employees)

Vetted Review

2 years of experience

Ultimate Small Package For Calling & Support

Rating: 9 out of 10

Incentivized

December 7, 2022

Use Cases and Deployment Scope

If we see Net2Phone at our level , its one of the best VoIP application whereas it not only gives you the VoIP calling but a lot of features like integeration with other applications like Teams/Zoho etc , Remote access, web calling and much more. It was difficult to manage and support users remotely as we are in MS projects, but after using it our life changed and instead of using multiple apps we can now use same app to talk to user & support remotely along with other usable features. I don't think any other VoIP app is having so many features in the market at single point.

Pros

Web Calling
Remote Access
Auto attendant
Unlimited International Calling

Cons

I think at performance level it is still to be improved as many time we face hang issues but i think that can be imrpoved soon by the company
Having different configuration UIs on Web/App/Cloud, where it makes difficult to remmeber the exact places where to make changes. THere should be some syncing in configuration options
service support to be improved.

Likelihood to Recommend

There are many scenarios where it can be usefull as per below list :

1. Web confrencing

2. Remote Access

3. Unlimmited Calls

4. Video Confrencing

5. Various UI options for the user.

Apart from this there are lot of integrations as well where it becomes handy to use & we don't have to do much configurations to make it work.

Verified User

Project Manager in Information Technology (201-500 employees)

Vetted Review

1 year of experience

The ability to make phone calls from within one app is really awesome!

Rating: 8 out of 10

Incentivized

December 6, 2022

Use Cases and Deployment Scope

With its budget-friendly prices and good audio quality, when I've had to call customer support, they were helpful, and simple, clean software with all the features small/medium businesses require, it's one of the most cost-effective options I've found for my business.

Pros

I am impressed with the customer service.
The ease of modifying online access and app access.
I would recommend this service to small scale businesses in particular.

Cons

Sometimes I have faced trouble hearing the other person on the phone, so I had to disconnect and re-call.
Auto Attendant and Call Routing can be frustrating.
There should be an option to print text messages directly from my dashboard.

Likelihood to Recommend

As the price is so low and the quality is good, you can't really fault anything plus, they provide the best SMS service, with high sound quality; nothing compares to the price, and they also provide ongoing customer support.

Verified User

Consultant in Professional Services (1-10 employees)

Vetted Review

1 year of experience

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Reviews and Ratings

Ultimate Small Package For Calling & Support

Rating: 9 out of 10

Incentivized

December 7, 2022

Use Cases and Deployment Scope

Pros

Web Calling
Remote Access
Auto attendant
Unlimited International Calling

Cons

I think at performance level it is still to be improved as many time we face hang issues but i think that can be imrpoved soon by the company
Having different configuration UIs on Web/App/Cloud, where it makes difficult to remmeber the exact places where to make changes. THere should be some syncing in configuration options
service support to be improved.

Likelihood to Recommend

There are many scenarios where it can be usefull as per below list :

1. Web confrencing

2. Remote Access

3. Unlimmited Calls

4. Video Confrencing

5. Various UI options for the user.

Apart from this there are lot of integrations as well where it becomes handy to use & we don't have to do much configurations to make it work.

Verified User

Project Manager in Information Technology (201-500 employees)

Vetted Review

1 year of experience