Mural Reviews and Ratings

Rating: 7.5 out of 10

Score

7.5 out of 10

Community insights

TrustRadius Insights for Mural are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy Usability and Engaging Platform: Many users have praised MURAL for its easy usability and engaging platform that enhances collaboration and teamwork. The user-friendly interface and good graphic interface make it seamless to adopt, with some reviewers mentioning the positive experience they had while using the tool.

Effective Collaboration Space: The effectiveness of MURAL's collaboration space in brainstorming sessions, requirements gathering, and design thinking has been commended by several reviewers. They found it to be a valuable tool for promoting innovation, facilitating effective collaboration, and fostering creativity.

Large Workspace for Strategic Planning: Several users have highlighted MURAL's large workspace as ideal for strategic planning. It allows them to easily track and develop their thought processes, providing a clear overview of conversation development. This feature increases productivity, focus, and facilitates effective brainstorming.

Reviews

21 Reviews

Mural is the tool that allows you to interact with people from different cultures and ways of thinking/acting.

Rating: 10 out of 10

August 1, 2024

Use Cases and Deployment Scope

Mural is the tool that allows you to interact with people from different cultures and ways of thinking/acting.Mural is the tool that allows you to express yourself and what you want to communicate, adapting to your needs and those of others. It is not just a tool, but an important means of synchronous and asynchronous interaction and communication. It can be used both for personal reasons (organising trips, activities, book reviews, study notes) and for professional reasons in teams and to support entire organisations.

Pros

Brainstorming session
Training Sessions
Visualize processes

Cons

Administrator panel
Home page items visualization
Mural board external links for sharing

Likelihood to Recommend

Valerio Alba

Value Streams Transformation Lead in Product Management at Stellantis N.V. (10,001+ employees)

Vetted Review

4 years of experience

View profile

Easy to use and powerful, Mural is a GO!

Rating: 9 out of 10

Incentivized

June 24, 2024

Use Cases and Deployment Scope

When the pandemic started , all my clients asked me to continue the facilitation work on Zoom. At the time , Zoom did not have any comprehensive tools to interact apart form Polls and the camera. Mural proved invaluable to allo us to share information and create lively and dynamic sessions.

This tool is too awesome!

Almost no limit to our creativity. Some clients even "complained" that they will never go back to face to face brainstorming sessions b cause this proved to be so helpful!!

Pros

Brainstorm sessions
Voting directly on the board
allowed to rapidly copied what used to be done manual on post its
Less work for our admin assistant ...no retrancriptIon!
Easy to capture part of the board and create slides

Cons

Som commands used to be less intuitive that expected
Especially at the beginning of the pandemic , clients had to be taught
Some clients just do not get how to work with this, short video tutorial directly available on the board might be useful

Likelihood to Recommend

Especially powerful for direct content creation

Less useful for very analytical people who need to digest the content prior to the creation of new ideas...but then , this is the facilitator role to prepare them.

However, for this analytical people, the board can be overwhelming when a lot a things happen at once. Again , somme préparation bu the facilitator is required.

By the same token, after years of use of this tools or similar tools, the facilitator and the group must understand the outcome. The same happens with badly prepared meetings anyway.

The use of template is amazing for recurrent uses.

OVerall Ań amazing tool but , like any other similar tool, we must think of alternative ways to conduct meetings and workshop.

François Lavallée

president in Human Resources at Aliter Concept (1-10 employees)

Vetted Review

3 years of experience

Verified on LinkedIn

Ideal space for collaboration

Rating: 10 out of 10

Incentivized

October 2, 2023

Use Cases and Deployment Scope

We use Mural for multiple purposes. We use it as a remote collaboration tool (it allows team members to collaborate in real-time on a shared canvas, making it easier to work together regardless of location), brainstorming and ideation space, workshops, as well as planning.

Pros

enables easy for all collaboration especially in the hybrid environment
makes brainstorming better as users can create digital sticky notes, draw diagrams, and add images to visually represent concepts and ideas
it helps to visualize data effectively - users can create charts, graphs, and diagrams to present data-driven insights to team members and stakeholders

Cons

Although Mural integrates with some popular collaboration tools like Slack and Microsoft Teams, expanding its integration options with a wider range of tools commonly used in business workflows would make it more versatile and seamless.
While Mural has a mobile app, the mobile experience is not as robust as the web version. Improving the mobile app's functionality and user interface could enhance the accessibility of Mural for users on the go.

Likelihood to Recommend

Remote Collaboration: In a remote or distributed work environment, Mural shines. It enables teams to collaborate effectively in real-time, bridging geographical gaps and facilitating virtual meetings, workshops, and brainstorming sessions.

Workshop Facilitation: For facilitators leading workshops or team-building activities, Mural provides interactive templates and tools for engaging participants and achieving specific objectives.

Verified User

Consultant in Corporate (201-500 employees)

Vetted Review

3 years of experience

A great whiteboarding software for any team in any industry

Rating: 9 out of 10

July 6, 2023

Use Cases and Deployment Scope

Several of our teams used MURAL to help us planning and organize our work in our sprints and plan our roadmaps. Planning and organization tools like Jira are too process oriented with too many distracting features to be very usable so we shifted to white boarding tools. At our peak usage, we used MURAL pretty intensely to collaborate in synchronous meetings, asynchronous plannings, and design. Ultimately, we replaced it with a more cost efficient option, but overall I found it a great tool.

Pros

It is Lightweight and Stays out of the way
It feels informal like a white board
It easy to use
Adding consistent sticky notes is easier than others
It is easy to change sticky note shapes
No embedded data to accidentally lose
The Inking works well
Linking within boards is really smooth

Cons

Frames cannot be nested
It was easy to move notes while panning
Lines sometimes go crazy
It is sometimes laggy (especially when working with Indian teams)

Likelihood to Recommend

I've recommended MURAL to a lot of people in a lot of fields. This is a great tool for any group of people that might stand around a white board if they were in person. Even if they are in person, I still recommend it pretty often because, unlike a white board, MURAL is virtual, so it can go offline with you. I've recommended it to other Software Teams, individual software developers, engineering teams, Sales Managers, Office Staff, Manufacturing teams, and more.

Steve Bassette

Manager, Enterprise Applications in Information Technology at Pilot Travel Centers (10,001+ employees)

Vetted Review

1 year of experience

View profile

What Mural can do for the best of agile teams

Rating: 8 out of 10

Incentivized

May 4, 2022

Use Cases and Deployment Scope

At our company Mural is used as a collaborative software among agile squads in order to develop customer journey maps, to draft communications destined to clients and to have brainstorming sessions and agile events where everyone can give their input. Mural easily tackles the problem of working together since we are still under a home office regime.

Pros

Organizing ideas
Give visibility to everyone's input
Brainstorming

Cons

Adjusting canvas size, there could be predetermined templates
Insert tables
Insert frames

Likelihood to Recommend

Mural is well suited for collaborative work where there isn't high complexity in the job that needs to be done, like drafting simple diagrams or journeys without too much information. Since the items and icons available don't allow a more dinamic or creative approach, Mural is better for day to day activities that don't require high impact presentations.

Verified User

Analyst in Product Management (1001-5000 employees)

Vetted Review

1 year of experience

AKG-Mural

Rating: 10 out of 10

January 25, 2022

Use Cases and Deployment Scope

Design Thinking workshops main tool between selected customers and business partners. Default Mind Map and brain storming tool during covid times between team members and also different LOBs from the organization. MURAL is a very helpful tool in order to save time for workshops internal and also external members.

Pros

Collaboration
Templates, canvas and rich palette items
Export and import options
Industry standard support

Cons

Trello Plugin
Miro Integration
More Export Option

Likelihood to Recommend

Best tool for Design Thinking

Good tool for Mind Map and Brain Storming

Should be improved for product and project management

A. Kıvanç Güler

Hybrid Cloud Automation Sales Leader, Banking & Insurance in Sales at IBM (10,001+ employees)

Vetted Review

1 year of experience

View profile

Mural User Experience

Rating: 9 out of 10

December 12, 2021

Use Cases and Deployment Scope

Agile project management, workshops, brain storming and ideation sections we are currently using. For follow up meetings also we are using.

Pros

Simultaneously idea registration and comments about existing ideas
User friendly interface and easy to use tools
Visual reports, classifications of ideas

Cons

Sometimes application gets slower during sessions
Hard to see modifications at the same time, there are some lag between users

Likelihood to Recommend

For example, during ideation sessions, it's hard to synchronize with others. [The] application gets slower and after modifications sometimes team members write down [on] the same page. Maybe during typing cells should be locked?

Verified User

Manager in Research & Development (10,001+ employees)

Vetted Review

1 year of experience

feedback

Rating: 9 out of 10

Incentivized

November 27, 2021

Use Cases and Deployment Scope

Following the team retrospective meeting, collecting feedback, creating voting section

Pros

Voting scrum master or product owner
collecting feedback about last sprint
creating teamhealth checkup section

Cons

page scrolling
zooming
mention people

Likelihood to Recommend

It is a very nice platform where you can collect feedback about the team. It can be used without the names of people. It also has the ability to be updated later. when one of the people on the page scrolls the screen at the same time, all the people on the screen scroll this feature can be improved.

Burcu Ihtiyar

Product Design/Development Engineer in Engineering at Ford Otosan (10,001+ employees)

Vetted Review

1 year of experience

Honest MURAL review! (The go-to collaboration tool)

Rating: 10 out of 10

Incentivized

November 9, 2021

Use Cases and Deployment Scope

The MURAL is a great online collaboration application for our team and many other teams in our organization. We being a team of developers, BA, Product owners troubleshoot any functionality together on MURAL's whiteboard together due to it being online and easily available, and being easy to use. MURAL is used across the whole organization as I have worked on many projects and can see MURAL being used everywhere and even I use to with my team for collaborating with my team and designing any solution.

Pros

MURAL greatly helps in designing phase of a project
It has different frameworks to define different personas, Scenario maps, hills.
Can add own customized image by uploading them on MURAL
MURAL's integrated chat service is another great feature it has.

Cons

MURAL hardly has any integration with other apps so that can be improved.
More shapes or options
Sometimes a little slow

Likelihood to Recommend

MURAL has ready-to-use templates which make it very seamless for collaboration with clients or teams. It's an on-the-go platform to create or showcase solutions with its friendly images and shapes. Sometimes it gives us ideas even during the design phase, scenarios that haven't been thought of yet. Whenever we are starting a project or a new phase of a project, MURAL is the go-to app to start brainstorming for all kinds of projects or requirements. I can hardly think of a scenario where a MURAL is less appropriate but maybe it is less useful after the completion and delivery of the project.

Madhu Mundra

Senior Software Engineer in Information Technology at Cloudwerx (51-200 employees)

Vetted Review

5 years of experience

MURAL Review

Rating: 8 out of 10

Incentivized

November 4, 2021

Use Cases and Deployment Scope

I use MURAL for remote collaboration sessions, discovery work, process mapping and shared note taking.

Pros

Shared digital white board
Voting, affinity mapping
Templated exercises

Cons

sync with audio / video tool
licensing and free user access and guests
very large groups

Likelihood to Recommend

MURAL works well with small to medium sized group collaboration and working sessions. As well as structured exercises with templates. For very large groups (100+) there are sometimes issues.

Verified User

Consultant (51-200 employees)

Vetted Review

2 years of experience

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Reviews and Ratings

Easy to use and powerful, Mural is a GO!

Rating: 9 out of 10

Incentivized

June 24, 2024

Use Cases and Deployment Scope

This tool is too awesome!

Almost no limit to our creativity. Some clients even "complained" that they will never go back to face to face brainstorming sessions b cause this proved to be so helpful!!

Pros

Brainstorm sessions
Voting directly on the board
allowed to rapidly copied what used to be done manual on post its
Less work for our admin assistant ...no retrancriptIon!
Easy to capture part of the board and create slides

Cons

Som commands used to be less intuitive that expected
Especially at the beginning of the pandemic , clients had to be taught
Some clients just do not get how to work with this, short video tutorial directly available on the board might be useful

Likelihood to Recommend

Especially powerful for direct content creation

Less useful for very analytical people who need to digest the content prior to the creation of new ideas...but then , this is the facilitator role to prepare them.

However, for this analytical people, the board can be overwhelming when a lot a things happen at once. Again , somme préparation bu the facilitator is required.

By the same token, after years of use of this tools or similar tools, the facilitator and the group must understand the outcome. The same happens with badly prepared meetings anyway.

The use of template is amazing for recurrent uses.

OVerall Ań amazing tool but , like any other similar tool, we must think of alternative ways to conduct meetings and workshop.

François Lavallée

president in Human Resources at Aliter Concept (1-10 employees)

Vetted Review

3 years of experience

Verified on LinkedIn