Endpoint Central Review
Use Cases and Deployment Scope
We use Endpoint Central to manage roughly 500 computers. It allows for easy remote management and automated patch deployments. Some of our computers can only be updated during a short maintenance period, while some of our computers are located off-campus. Endpoint Central is able to handle both situations without any kind of trouble.
Pros
- Patching
- Remote Management
- OS Deployment
- Hardware and software inventories
Cons
- I would like a more powerful Dynamic Groups feature, with more filters available.
- More transparency on why immediate software deployments don't immediately deploy on certain computers.
- Assigning devices in the MDM can sometimes be tricky due to inconsistent behavior across devices.
Likelihood to Recommend
ManageEngine Endpoint Central is very well suited to most kind of patches, updates, and software deployments. It's able to quickly recognize and update third-party software whenever a new security vulnerability is discovered, and it's able to do this for you automatically.
The remote connection and management features allow us to begin troubleshooting immediately once a user reports an issue, regardless of whether or not they're working on-campus or from home. A ticket that might have taken a few days to close out now takes no longer than a couple minutes.
If you use Mac, the remote connection feature requires the user to allow Endpoint Central through their system's Security/Privacy settings. This step can be difficult for your less tech-savvy users.
You can remotely and silently access a computer's task manager, registry, and command prompt, which is incredibly useful. This saves us a ton of time on having to contact the user and schedule a meeting. The only complaints I have about these management features are that the UI is a little bare bones, and it occasionally has minor problems with responsiveness.
