Lookback Reviews and Ratings

Rating: 7.7 out of 10

Score

7.7 out of 10

Community insights

TrustRadius Insights for Lookback are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users have made several recommendations for Lookback based on their experiences. Some common suggestions include exploring other competitors to find a tool that better suits their needs, considering specific needs and budget when choosing a user testing service, and improving the chat functionality.

Exploring other competitors: Users have recommended exploring other competitors to Lookback in order to find a tool that better suits their needs. While they acknowledge that Lookback is a simple tool to use, they suggest considering alternative options to ensure the best fit for their requirements.
Considering specific needs and budget: Reviewers advise potential users to carefully consider their specific needs and budget when selecting a user testing service. They emphasize the importance of finding a tool that aligns with their unique requirements and financial constraints.
Improving chat functionality: Users have expressed frustration over the inability to minimize the chat portion during live sessions. They recommend enhancing the chat functionality to provide a more seamless user experience.

Overall, customer feedback suggests that while Lookback is perceived as a simple tool to use, users should explore other competitors, evaluate their specific needs and budget, and potentially seek improvements in the chat functionality.

Reviews

2 Reviews

The best tool to organize and socialize user interviews

Rating: 9 out of 10

Incentivized

November 4, 2024

Use Cases and Deployment Scope

We use Lookback to run user testing. It helps us to be able to collect insights and easily share them across the team. Having additions team members watch user interview sessions live helps put users at the center of our development process.

Pros

Organization of user interviews
Sharing of interviews across the team
Creating highlights of insights

Cons

Ability to chat with participants
Ability to switch between screen share and full screen video

Likelihood to Recommend

Using Lookback for a variety of types of user interviews and user testing sessions is very valuable. it allows you to organize your interviews in a way thats really team accessible. Making highlight reels that you can share with the rest of the team to show video insights from real customers is really powerful.

Verified User

Director in Product Management (11-50 employees)

Vetted Review

5 years of experience

Great product for Qual Researchers

Rating: 8 out of 10

Incentivized

October 30, 2023

Use Cases and Deployment Scope

I am part of the research team in the bank specifically focussing on Design Research. A large part of my job is doing qualitative research for a large product area. We use Lookback to chat with our research participants remotely on both, mobile and desktop. <div>We heavily rely on Lookback for mobile heavy interviews since one of our main product area is our native mobile app. </div><div>We also have our stakeholders watch interviews live and engage in the chat room to discuss observations during the session. </div>

Pros

Organising interviews for mobile devices
Observer links so people can watch without interrupting the session
Video transcriptions

Cons

Unmoderated interviews is still under cooked as a feature
The process of how participants have to download an app to start an interview is a large friction point for us

Likelihood to Recommend

Best suited to conduct remote interviews that are moderated and facilitated by the interviewer/researcher. <div>Not the best if you want to do it unmoderated, there are much more sophisticated tools out there. Unfortunately, for a design research team that does both these kids of research, it can be hard to get budgets to get two softwares and hence the Unmoderated Feature can seem super undercooked and doesn’t really do the job. </div><div>Otherwise it’s a great tool</div>

Verified User

Paraprofessional in Corporate (10,001+ employees)

Vetted Review

5 years of experience

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