LogMeIn Resolve Reviews and Ratings

Use Cases and Deployment Scope

We mainly use it for remote sessions, both unattended and attended. the terminal is very helpful as well as the services feature. We only use patching on a few customers; we already sell patching as part of our WatchGuard EPDR package. We are considering moving to Resolve as our premier patching service, but are waiting for further updates.

Likelihood to Recommend

Resolve does a lot right, but it still feels like the product needs to mature more. if a session gets stuck there is no way to force close it on the endpoints end. patching feels very limited in information per device. you can see it from a thousand foot view, but not on an individual computer level.

Use Cases and Deployment Scope

I use LogMeIn to remote access user devices on our network to troubleshoot user issues. The product gives me access to devices that are in physically in different states. It allows me to fix issues for users without them having to send the device to my office location.

Likelihood to Recommend

Our end users are spread out into 8 different states. So, any time they need assistance, I use LogMeIn to access and control the device.

Use Cases and Deployment Scope

LogMeIn Resolve is used to monitor and access workstations remotely, saving us time and money from visiting other locations. It allows fast connections to assist our employees fully and efficiently. It is a great product that continues to evolve and stay trustworthy. We are looking forward to all the new changes that will be coming to Resolve.

Likelihood to Recommend

If you have multiple locations and need to monitor/support device, this is fantastic!

Use Cases and Deployment Scope

We use LogMeIn Resolve in our organization for various activities like remote support, ticketing, remote monitoring and management, etc. It is one of the best Unified Endpoint Management solutions that enables your IT and security team to monitor and manage all of your organization's end-user devices regardless of operating system and location.

Likelihood to Recommend

It is well-suited for all types of organizations. It will offer them numerous features like remote support, ticketing, and remote monitoring in one place. It will not only help their IT team to resolve system-related issues faster but also increase their productivity. It will enable them to monitor and manage all types of devices and OS platforms like Windows, Android, iOS, etc.

Use Cases and Deployment Scope

I am an IT consultant who uses Resolve to support customers remotely with the computer and server issues. This minimizes costs for my clients and travel for me.

Likelihood to Recommend

In general, Resolve is helpful for working with remote customers.

Since I have issues with display-less computers and servers connecting, especially servers

Use Cases and Deployment Scope

We used LogMeIn Resolve to track customer tickets and track thru resolution including assigning team members to handle, troubleshoot and resolve

Likelihood to Recommend

This remote support tool was used by our call management team to track customer issues, debug and resolve. We also used the application to assign workflow amount our support agents. It was easy to implement and get our agents installed and up and running. The UI is intuitive and the off the shelf ability to handle customer issues is unmatched amount tools I’ve encountered in similar teams. When we reported issues we felt they were resolved and the product is often upgraded for free via downloads

Use Cases and Deployment Scope

We use this for monitoring, remote assistance, and remote deployment. Used the platform for us to enter tickets and track issues as they progress. It worked well for checking the status of all the devices quickly and in a simple quick review format. We also used the platform to track inventory and assign to the user profile.

Likelihood to Recommend

Quick assistance to close problematic programs, enter admin credentials, and see the device details. The file manager does not work easily and needs to be updated and have better instrtuction on use.

Use Cases and Deployment Scope

We use LogMeln for remote troubleshooting, IT support, and helpdesk operations across the organization. These applications enable us to quickly connect to user machines without consuming a significant amount of time.

Likelihood to Recommend

Using LogMeln, we can quickly connect to users over remote to fix any system or network-related problems without disturbing users' tasks. The application takes a long time to respond when network connectivity is low.

Use Cases and Deployment Scope

Help with troubleshooting issues. We are able to troubleshoot issues with internal staff and external customers. With GoTo Resolve, we can access each devices or program needing help and provide a quick solution

Likelihood to Recommend

They are good as others. They provide the services or features they list as such. You pretty much get what you pay for. If you require a complete integrated fully functioning software, it comes with the cost.

Use Cases and Deployment Scope

LogMeIn Resolve was being used for remote monitoring and management, remote access and support for our endpoint devices and server infrastructure.

Likelihood to Recommend

Remote technical support for a geography diverse workforce is easy to manage using the LogMeIn tool. Reduced our travel time giving us more time to help end user issues. The tool also allows us to run some diagnostic tools in the backend without end user interaction.