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Lightico e-Signatures Reviews and Ratings

Rating: 9 out of 10
Score
9 out of 10

Community insights

TrustRadius Insights for Lightico e-Signatures are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Lightico is a versatile software solution that has been praised by users for its ability to streamline various processes and enhance the overall customer experience. One of the key use cases of Lightico is its capability to simplify the acceptance of terms and conditions documents. Users have found it convenient that they no longer have to read out lengthy terms and conditions during customer interactions, saving time and resulting in more calls being completed. Additionally, Lightico's user-friendly interface enables quick signing of documents without the need for physical presence, further enhancing time efficiency for both customers and advisors.

Another valuable use case of Lightico is its effectiveness in showcasing products and their specifications to customers. This feature has proven particularly beneficial during the pandemic, as it allows sales teams to demo products remotely and engage customers effectively. By providing clear and easy-to-understand information about potential handsets, Lightico helps customers make informed choices, leading to increased sales performance.

Furthermore, Lightico ensures secure capture of customer card details, enabling safe payment processing, which is crucial for businesses. The software simplifies compliance by eliminating the need to read lengthy statements repeatedly, reducing errors and increasing overall compliance rates. Lightico's speed and efficiency make it a valuable tool in various scenarios such as handling missing documents from customers, resolving billing complaints, and ensuring faster processing of necessary edits.

Lightico has also played a significant role in facilitating remote work by enabling signature and customer assertion through link sharing. This feature has simplified the process of finalizing documents for remote employees, eliminating the need for them to come on-site. Moreover, Lightico has made it easier to contact customers in rural areas without requiring them to travel long distances, improving accessibility for both parties involved.

Overall, Lightico's numerous use cases demonstrate its value in improving efficiency, enhancing customer experiences, streamlining processes, ensuring compliance, and enabling remote work. Users appreciate its clarity, ease of use, time-saving capabilities, and ability to enhance communication and understanding between businesses and their customers.

Reviews

2 Reviews

User Friendly

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

For document signing on accounts for right now. It helps us for communicating in those small rural areas where it’s not always convenient to come to the bank to sign.

Pros

  • Convenience
  • User friendly
  • Great functionality

Cons

  • Saved users functionality
  • Less click points

Likelihood to Recommend

With a pandemic it makes it easier to get signatures where meeting face to face isn’t possible. I’m sure where there is a wet signature required it wouldn’t be appropriate

Lightico is a great value and can't see leaving them for another e-sign platform

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Lightico to collect e-signatures for loans and collect stips from customers. This is not only an extremely easy and reliable service, but it also adds a layer of security to a collection of stips. It is hard to imagine any of their competition offering such a tremendous value for what we are getting from their service.

Pros

  • Collects secure signature repository
  • User friendly UI makes document signature easy for even the most technically unsavvy people. I am shocked we don't get more calls asking us to talk customers through the documentation.
  • Making uploading and retrieval of stips a breeze.

Cons

  • Adding different levels of users to some people can create docs and some people can just review what has been completed.

Likelihood to Recommend

If you need a signature repository and like a good value, this is for you. If you do not have a need for e-signatures, this is not for you.