TrustRadius Insights for ISL Light are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Availability: Users have consistently praised the availability of the software, with many stating that it has been accessible on systems at all times. This has been a major advantage for users, as they can access the software even when they are not physically present.
Simplicity of User Interface: The simplicity of the user interface has received high appreciation from users, who mention that they do not need to read any manuals to effectively use the software. This user-friendly interface allows users to navigate and utilize its functions without any difficulty.
Wide Range of Options: Many reviewers have mentioned that the software provides a wide range of options, allowing them to easily view system status information such as CPU, memory, and disk space. This feature enhances their ability to monitor and manage their systems efficiently.
Why ISL Light because it works great, without errors or problems. Even when we need help for our company, the ISL team is immediately available, they have a really short response time
bravo bravo
go ahead immediately
Pros
connecting to end users
fast program response
Likelihood to Recommend
When you have an organization with 24 users, it is very good to have such software because you can really help all employees almost at any time.
Ko imate organizacijo s 24 uporabniki, je zelo dobro imeti takšno programsko opremo, saj lahko resnično pomagate vsem zaposlenim skoraj kadar koli.
I personally use ISL Light to give technical support to our clients. It makes helping them much easier. I just tell the client to click ISL Light that we integrated in our application and ISL Light client is ran and I can see and control their screen in order to resolve any situation that th client might have.
Pros
ISL Client can be automatically downloaded which makes connecting with clients easier
If the client has more screens, I can easily sweitch between them or look at all of them.
Likelihood to Recommend
It's really good for connecting to a client to help them with whatever problem they may have on their computer. It also makes it easier to send or receive files.
We are an IT services company and provide services to a large number of companies. We use ISL to expedite the response time to incidents reported by our clients. In our daily lives it is an essential tool. We create groups of devices grouped by clients. It's one of the most interesting options it offers.
Pros
Creation of device groups grouped by clients.
Fast and efficient connection
Cons
Faster PC connection
Likelihood to Recommend
We recommend it as a system administrator tool; it eliminates travel and allows us to provide a quick and effective solution. We use both the AlwaysOn and ISL Light tools. The tool is integrated into our website for easy access. The client is given a code to enter on the website, and we then take control of the computer.
As well as sending invitations on demand, the facility for unattended access is godsend for less technical customers needing help (but have to get on to start with!) Connections are fast and ability to have emails sent for start and end of unattended access sessions can be helpful for billing. Slow client connections may drop but automatically reconnect, so best solution for me needs.
Pros
Unattended access
Reconnect slow client connection
Fast performance
Cons
Think I've tried, but cannot remember: ability to remote boot into safe made with networking
Likelihood to Recommend
Unattended access great for evening work on servers and users who've been told to leave them on.
ISL online gives us Remote access to businesses, in a hurry or to remote to travel onsite. We used to use TeamViewer but when they jacked to price up 3 fold when COVID started in 2020 we looked elsewhere. There are a lot of remote access software offerings out there but, it seamed that they were owned or being controlled by a few of the larger owned remote access organisations.
we have been using ISLONLINE for 6 years now, we almost changed to another company when they were brought out, as the service and speed slowed down to almost dial up speed, but I gave the new company a couple of moths to sort themselves out. No it’s back to the same as before they sold the company.
Pros
Remote access
Windows updates
Program updates
Cons
When changing from dual screen 1 to dual screen 2, they could have it showing what screen you are on, I don’t seem to see that anywhere so when I click on a dual screen at the top, it’s a guess if it will be the left or right screen you are clicking on.
iPad/iPhone remote access (not just a viewer) would be great, I know apple is the problem here but, you never know there could be a work around.
Likelihood to Recommend
Remote access,
‘that it really
VU
Verified User
General Manager in Information Technology (11-50 employees)
I run an IT business and need to log in to my customers' computers at all times, day or night, whether they are at home or not. I can do this through ISL without being inconvenient for either of us. On top of that, the features they offer are perfect for someone who doesn't have the capital to afford options like copying files from computer to computer, updating software, or seeing just the overall system information of that computer. It is cost-effective as you can buy a package for any number of computers, so you don't have to spend a fortune on this kind of service. I highly recommend it
Pros
Copying files from computer to computer
The login process is automated and simple
The connection is secure
Cons
Offering connecting from one computer to multiple computers without surcharge
Simplifying the setup process for the customer on the other end
Making some of the features that are available only on Windows on Mac such as blackout screen
Likelihood to Recommend
It is best suited for small companies that need to log on out of network computers on a random basis. I really cannot think of any scenario where it would be less appropriate
VU
Verified User
Consultant in Information Technology (1-10 employees)
Since ISL is a Slovenian provider, we didn't have to think much about choosing them as a service provider. They offer exactly what we were looking for, remote computer startup, which can be segmented by users and computers. Now employees can remotely turn on their computers and fix any problems that arise without having to drive to work. We have also taken a big step towards soon bringing external support through ISL and thus having more control over who connects and for how long as part of the support services. I recommend it.
Ker je ISL Slovenski ponudbnik, nismo rabili veliko razmišljati, da jih izberemo kot ponudnika storitev. Ponuja ravno to kar smo iskali, prižig računalnikov na daljavo, ki se lahko segmentira po uporabnikih in računalnikih. Zdaj lahko zaposleni na daljavo prižgejo svoj računalnik in odpravijo morebitne težave, ki so se pojavile, ne da bi se zato morali voziti v službo. Prav tako smo naredili velik korak k temu, da bomo zunanjo podporo kmalu peljali preko ISL in s tem imeli več nadzora, kdo in kako dolgo se poveže v sklopu storitev podpore. Priporočam.
Pros
Turn on PC remotely
2-level authentication
Remote support
Prižig PC na daljavo
2 nivojska avtentikacija
Podpora na daljavo
Cons
We have not noticed any shortcomings so far.
Zaenkrat nismo opazili pomanjkljivosti
Likelihood to Recommend
Remote support, remote computer startup, connection control and session length.
Popdpora na deljavo, prižig računalnikov na daljavo, nadzor povezovanja in dolžina seje.
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This review was originally written in Slovenian and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.</i>
VU
Verified User
Employee in Information Technology (51-200 employees)
