TrustRadius: an HG Insights company
Gusto Logo

Gusto Reviews and Ratings

Rating: 8.9 out of 10
Score
8.9 out of 10

Reviews

603 Reviews

Gusto has been a time and stress saver.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I use Gusto for onboarding, payroll, and tax deductions for my small business, and it has been a solid platform overall. The integration between onboarding and tax documentation makes the entire process much smoother and far less stressful. Having tax information automatically tied to employee onboarding saves time and reduces the risk of errors.

Pros

  • Onboarding
  • Payroll
  • Communication

Cons

  • Cost is difficult for my company of 5 employees.

Likelihood to Recommend

Gusto is also suited to the onboarding process. Additionally, I appreciate that they re-ran payroll the one time that the deposit had not cleared my account, allowing me to pay my employees on time.

Helpful for this small but growing clinic

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

As a small clinic owner, I have used Gusto for 10 years to take care of payroll, as well as to scale over time and help onboard new employees.

Pros

  • Simplifies time tracking
  • Reminders to run payroll
  • Ease of process
  • Excellent customer support

Cons

  • Report options could be better

Likelihood to Recommend

Excellent to have all the taxes and reports done correctly, including employees in different states and of different types (hourly, contract, salaried).

Best payroll option when we started this company

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Gusto streamlines HR tasks with its user-friendly interface, simplifying onboarding, offboarding, and insurance selections. Now that it includes guideline they have a 401K plan for comprehensive employee benefits management it’s the perfect “all in one” set up for small businesses.

Pros

  • Payroll/onboarding/offboarding/
  • sending taxes quartly
  • giving helpful advice for businesses especially small ones starting up

Cons

  • Different varieties to fill out work hours in payroll so options are there
  • Combining their Guidelines within their monthly rate
  • putting a few more options for insurance coverage

Likelihood to Recommend

When starting up a business they made starting payroll, on boarding and offboarding simple. They have offered to help with guidance every step of the way so that the administrator understands how to use their platform and also giving options to expand past payroll, by offering additional areas such as 401K, insurance and other options like time off or pay cards right into the employers user.

Vetted Review
Gusto
2 years of experience

Big fan of Gusto

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We're big fans of Gusto! The platform's reminders, customer service, and referral benefits are impressive, and its reliability is top-notch. As a one-person, S-corp Gusto fits my current needs perfectly and I can easily see how it can support me to scale into the future if that's something I wish to do. Truly recommend Gusto to anyone seeking a tool to help with overall business management and compliance.

Pros

  • Payroll automation and easy to update!
  • Tax forms and local compliance!
  • Email notifications

Cons

  • I would love a bit more detailed education so I can learn more as I work through different aspects of my business profile.

Likelihood to Recommend

I have already recommended Gusto to a friend and we both continue to be incredibly happy with the service. It's extremely well-suited for solo-preneurs and small teams, but I can also see the scalability for Gusto to support large teams, too! For those looking for a little support and organization of local, state, and federal compliance, look no further!

Easy to setup use and they assist you if you have problems too.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I've found Gusto extremely user-friendly for my clients, and their response time for inquiries is notably fast and helpful. Unlike other service providers, they take the initiative to correct errors rather than leaving it to us.

Pros

  • Easy & straightforward setup.
  • Our clients find it easy to use.
  • Reminders are sent well in advance.

Cons

  • The workflow process could be delineated out better.
  • The terminology could be explained.

Likelihood to Recommend

The setup was easy to add our clients as well as adding internal staff. Gusto provides assistance better than other service providers when dealing with issues. Other service providers will frequently have the client research and correct their problems.

Vetted Review
Gusto
2 years of experience

Gusto Sets the Standard for Payroll Software

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Gusto to manage payroll and tax filings for our organization. It handles regular payroll runs, tax withholdings, and compliance requirements, which significantly reduces administrative time and the risk of errors.

Before Gusto, payroll was time-consuming and required frequent follow-ups to ensure accuracy. Gusto streamlines the entire process into a single platform, making payroll fast, reliable, and easy to run. Their support team also helps resolve questions quickly, which is critical when dealing with payroll and tax-related issues.

Pros

  • Intuitive software that's easy to use and navigate
  • Knowledgeable and easy support
  • Reliable payroll software that files on time

Cons

  • Haven't had any issues and cant think of any
  • Just keep doing what you're doing
  • Don't ruin what you already have going

Likelihood to Recommend

Easy to switch over payroll from the previous provider and sync up payments to be owed. Support was reachable on several occasions, almost instantly, and was able to provide some complex answers on how to handle the tax agency. Gusto reached out and ensured everything was going smoothly, and by inquiry explained several additional services available.

Vetted Review
Gusto
1 year of experience

Go for Gusto

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I've used Gusto for many years now and they are always improving and adding new services. Payroll, hourly, salary and independent contractor- always easy to submit hours and payroll. Using the timeclock is super helpful for my team. The time clock on a desktop and also mobile are nice to have. Customer service when needed is always helpful.

Payroll is seamless and easy to use!

Pros

  • Time Clock
  • Payroll
  • Cutomer service

Cons

  • FAQ
  • Updating documents

Likelihood to Recommend

Great for bookkeeping and easy integration

in-home speech therapy practice payoll ease

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Gusto has been integral in getting my small business set up. I can onboard and pay my employees and contractors seemlessly. Highly recommend for any small business owner who isn't well-versed in finance or accounting.

Pros

  • onboarding
  • payroll
  • taxes

Cons

  • transferring business ein and llcs
  • reimbursements

Likelihood to Recommend

its easy to set up and schedule weekly payroll for my employees

Gusto a Great Payroll Platform for Small Businesses

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Gusto is my businesses payroll platform. Sync's seamlessly with my POS and Scheduling systems. It has simplified my payroll process and when issues arise I can get immediate knowledgeable help.

Pros

  • Easy sync with POS and Scheduling
  • Simple to run payroll
  • Easy employee management

Cons

  • Easier access to customer service phone number.
  • being able to recognize errors from incoming payroll data
  • Having been told that the trial was ending with enough time to change it as to not accrue Premium pricing as was recommended by the original sales person.

Likelihood to Recommend

-From the beginning the ease of use was nice.

-Pleasant and simple platform optics

Highly Recommend Gusto for Payroll.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Gusto for payroll, benefits, onboarding, and PTO management across our optometry practice. It solves key problems like manual payroll errors, scattered HR processes, and time-consuming PTO tracking. Managers use it for payroll and HR tasks, and employees use the app to view pay stubs and request time off. It’s an all-in-one system that keeps everything organized and efficient.

Pros

  • Automated, Full-Service Payroll.
  • Onboarding & Hiring Tools.

Cons

  • Limit the add on costs for certain services.
  • Integrate more benefits.

Likelihood to Recommend

Gusto is well suited for small to mid-sized teams with simple payroll needs – It automates payroll, taxes, and deductions with very little manual work.

Businesses without a dedicated HR department – Digital onboarding, forms, and compliance tools make HR tasks easy for managers to handle.