Gist Reviews and Ratings

Use Cases and Deployment Scope

Gist is used in various capacities in my business. The first is their very very comprehensive CRM which allows for generous data storage (even custom data).

The second is the use of their Live Chat. With its robust features as well as a mobile app to stay connected on the go, it really is a very useful feature. <div>

</div><div>The knowledge base is another powerful tool they provide which is a big plus for customers to self-serve. </div>

Likelihood to Recommend

Their CRM is one of their most comprehensive I’ve seen with its ability to store large quantities of data - even custom data. <div>

</div><div>Their Live Chat is also very advanced and does most of what you would want a live chat to do when you have a team. </div><div>

</div><div>Their email marketing with automations is also quite advanced. </div>

Use Cases and Deployment Scope

Gist has been essential to allow us to build processes, categorize leads, and manage interactions with our clients. We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business. The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects. The chat bot was by far the most affordable option for us, and allowed our customers to simply reach out anytime they had a question.We did have a few questions for them a few times, and their customer support was a bit slow due to timezones, but they were always able to get to the bottom of the issue.

Likelihood to Recommend

Gist is well suited for you if you want an all-in-one solution or a good starting point for managing your customer relational management. Once you get established, you may want to move off the platform, but it is a killer deal to get you started.

Use Cases and Deployment Scope

We turned to Gist for a complete conversational marketing suite that would allow us to communicate more effectively with online users on our website, build new relationships and trust with them and overall expand our community. Community building is our main goal and Gist's online chat with chatbot, as well as e-mail marketing, forms and popups and even integration with social media ads, appeared as a great fit.

Likelihood to Recommend

Gist is great for online media, blogs and community websites, aiming to expand their communities. I also see Gist as very relevant for B2B businesses as well as B2C online stores which sell higher-value products. Gist is a great alternative to Hubspot, however due to its limited Free version and expensive Premium plan (which is really where all the magic happens), it may not work for many emerging businesses, communities, or non-profits on a lower/no budget.

Use Cases and Deployment Scope

We use the Gist live chat as an easy and intuitive way for our customers and prospects to get in touch with us.

Likelihood to Recommend

Gist is a great way for website visitors to contact our support team for pre-sales and support enquiries. They even offer mobile apps for on-the-go support. We can set our opening hours and set up bots to collect email addresses, for example.

Use Cases and Deployment Scope

Using it mainly for the live chat feature. I believe almost nothing beats a live chat function when it comes to supporting customers and visitors on my website. It also helps me collect leads and gain valuable insights into the visitor. I am looking forward to using their email marketing in the near future, but in the meantime, their live chat really is seamless, absolutely in love with it.

Likelihood to Recommend

I believe Gist (in particular their live chat) is suitable for visitors who are from the general public, which I am using for my website. I also run a separate website where I deal directly with my customers (photographers, B2B) and find that Whatsapp is better (in a sense, closer or more informal feel) suited for long term follow ups and conversations.

Use Cases and Deployment Scope

Being able to bring our marketing and support to one platform is one major reason why we chose Gist. Gist is an invaluable CRM platform that helps us build trust and grow revenue. With Gist, we can easily manage customer interactions in one convenient application, eliminating the need to constantly switch between chat and marketing tools. The live chat feature gives our customers quick answers to their questions, helping speed up resolution times and increase sales pipeline potential. Additionally, Gist’s custom bots are a great way to provide help content to customers while qualifying leads and generating more revenue. Overall, Gist is an easy-to-use platform that simplifies customer relations management. Its intuitive interface and advanced features make it a great choice for businesses looking to improve their customer service operations and grow their revenues. And its personalized conversations create lasting relationships with customers that will continue to benefit the company long after they’ve made a purchase. Gist is truly a must-have for any business looking to keep customers happy and drive growth.

Likelihood to Recommend

Having your marketing and support tools streamlined on the same mechanism can help businesses drastically reduce time and chaos they previously faced when dealing with multiple tabs. Gist has come up with an amazing solution to help organizations keep update information quickly &amp; why disrupt something that is working? With Gist, businesses now benefit from the offering by being able to switch between their core data, reports and content and customer tickets seamlessly. They no longer have to suffer from switching back &amp; forth each time there is an interruption in the workflow. Therefore, it only seems reasonable for me to suggest that Gist can help strengthen any business!

Use Cases and Deployment Scope

Gist has helped bridge the gap between customer commuications and support. We use Gist in our daily efforts to engage with customers on the website to answer questions or queries. We also use Gist to help with our email marketing activities to customers

Likelihood to Recommend

Gist support has been amazing and have helped me configure the product to my requirements. Its pretty easy to use and importing my email database was incredibly simple. Managing multiple domains across one account has been difficult but with the use of seperate workspaces you can overcome this and create seperate areas and teams to manage your various websites

Use Cases and Deployment Scope

I've a difficult time to combine many tools to create my full-cycle of marketing workflow. And it is quite hard to integrate those tools to work togethers. Also, having too many tools with subscription pricing model, i have to keep paying more every months which makes me to hold fixed costs through years. Gist helps me fix every problems that I had and I satisfied with the tool. Only unfortunate thing is ... the premium price is over my budget.

Likelihood to Recommend

When you've a clear journey of sales pipeline and product &amp; service sites. Without it, it is worthless. It is well suited when you're running the campaign or running the business that require supporting team. It is good if you're interested in hook the customer in time while you're away from keyboard.

Use Cases and Deployment Scope

We use Gist for chat, email marketing, automation, lead nurturing and more, and in fact, have been able to replace a bunch of other tools and now use Gist in place of them all. Instead of having to sync up those different tools, we enjoy having a unified approach where we can easily bring all the components together into one place.

Likelihood to Recommend

We recommend it to companies that want an affordable way to manage a bunch of tools. For example, chat on the company website; email marketing; lead nurturing with multi-step automations etc

Use Cases and Deployment Scope

As a SaaS company, we need to offer good support and app onboarding to our users. Gist is doing it perfectly. We control all our users journey starting at the website where we capture their email when they initialize the subscription. Then, inside the app we get behavior data so we can help user to enjoy their experience.

Likelihood to Recommend

When we found Gist, we were amazed at all its features. Now we reduced 3 apps to just one. That's a huge money saver, also their support channel is excellent.

The only problem we are facing is that some features are not translated to Portuguese. That hold us back from using everything.

But we think there's a lot of space for improvement, and they are making the product better each day