Contentstack Reviews and Ratings

Rating: 8.2 out of 10

Score

8.2 out of 10

Community insights

TrustRadius Insights for Contentstack are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Customization and Flexibility: Users have appreciated the platform's easy customization and flexibility, allowing them to tailor applications to specific business needs without constraints. This feature has empowered users to create tailored solutions that align closely with their unique requirements.

Support from Customer Success Manager: Many users have highlighted the great support they receive from the Customer Success Manager, indicating a high level of assistance and guidance provided. The personalized support has been instrumental in helping users navigate challenges effectively and maximize the platform's potential.

App Marketplace Variety: The extensive App Marketplace has been valued by users for offering a wide range of additional functionalities and integrations. With a diverse selection available, users can easily enhance their applications with various tools and integrations to optimize performance.

Reviews

12 Reviews

Flexible Platform, Easy to Manage

Rating: 8 out of 10

Incentivized

March 11, 2024

Use Cases and Deployment Scope

Contentstack is used as our headless CMS platform for e-commerce sites.

Pros

Easy to customize, flexible platform
Great support from Customer Success Manager
Extensive App Marketplace

Cons

Localization/translation management within the system is difficult/manual
Bulk functionality is sometimes limited (i.e. only 20 entry publishes at a time, bulk export/import)

Likelihood to Recommend

Contentstack is great for building flexible marketing-focused stories and landing pages without developer needs (post-setup). As an e-commerce platform out of the box, it requires some thoughtful customization and is easy to create webs of references or otherwise messy data structures.

Verified User

Manager (201-500 employees)

Vetted Review

3 years of experience

Contentstack Has Helped Us be Agile and Reduce Our Reliance on Website Builder Agencies

Rating: 8 out of 10

Incentivized

February 4, 2024

Use Cases and Deployment Scope

We use Contentstack as the CMS behind our website builder platform, which powers several content-driven websites across the business including our Corporate site. Across all the sites using this platform we have around 1.5 million visitors per year. We use Contentstack's Modular Blocks functionality and link those blocks to custom components in our website builder app. This allows non-technical users in the business to design and build their own websites without the need for them to write any code, and with components that are already styled according to our brand. This functionality allows Editors in the business to be in control, and to quickly and easily build and maintain entire websites without the need for involving a Development team.

Pros

The user interface is intuitive and cleanly designed.
The functionality is flexible which allows us to build our own application behind the CMS that meets business needs without being restricted by limitations in the CMS.
The service we get from our Account Manager and Technical contacts is excellent.

Cons

The accessibility of the User Interface, especially for screen-reader users, could be improved.
Introduction of a dark mode, or options for re-skinning the UI
More freedom to create deeper levels of nested Modular Blocks to fit our use case of Few Content Types & Many Entries

Likelihood to Recommend

Contentstack has flexible functionality which opens up a lot of possibilities for businesses with proactive web development teams to create their own website builder app to compete with 3rd party agencies. This is especially useful in a large enterprise where non-technical teams often turn to expensive outside agencies which cost more in the long run than an up-front investment into an in-house application.

Verified User

Professional in Information Technology (10,001+ employees)

Vetted Review

5 years of experience

Future-proofing the next website

Rating: 8 out of 10

Incentivized

November 30, 2023

Use Cases and Deployment Scope

We needed to future-proof the next iteration of our website and be able to have non-website specialists contribute to uploading content. With Contentstack, we're able to really narrow down the user access and approval flows.

Pros

User roles and approval flows
Customisation
Easy user-friendly interface

Cons

Notification or recognition of duplicate images

Likelihood to Recommend

It's great for large companies with multiple brands and content across multiple sites.

While it's a great product, it's probably overkill if you're a smaller company with only one main website. However, it is future-proofing even if you have just one site.

Verified User

Team Lead in Marketing (501-1000 employees)

Vetted Review

1 year of experience

A solid content management system with good tech

Rating: 9 out of 10

Incentivized

November 29, 2023

Use Cases and Deployment Scope

We use Contentstack to administer changes to our web applications. Items such as images, color, text, and data relationships are configured in Contentstack. This allows us to remotely change aspects of our sites without having to deploy a new version of our application. Contentstack also gives us the ability to put website changes into the hands of stakeholders outside of the technology department, where they can make and release changes as they see fit.

Pros

Content versioning across various environments
Good technical documentation
Flexible architecture that supports many use cases

Cons

In my opinion it's not very intuitive. I've found its difficult to understand how to best structure entries, especially if they are related
In my experience, entries can get difficult to understand if weren't the creator. It would be helpful to have some meta data around the entry itself and the fields within them in my opinion.
Integration with an A/B testing platform would be nice.

Likelihood to Recommend

Best suited for content and light configuration management. In my opinion, it's not the best for building dynamic components that will be used on a web page. It's best to just manage the content and hydrate the component from Contentstack. This makes sense to engineers but it's not as visual for stakeholders outside of engineering.

Brenden Tkach

Director of Engineering in Information Technology at Lazy Dog Restaurants (1001-5000 employees)

Vetted Review

1 year of experience

A modern headless CMS that delivers

Rating: 10 out of 10

Incentivized

November 7, 2023

Use Cases and Deployment Scope

We use ContentStack to replace a legacy solution on prem, Sitecore. The scope of the use case was to replace a customers legacy website using Sitecore, in 10 languages, to Contentstack.

Pros

Presales support
continuous product improvement
technical support

Cons

additional analytics offering via the api
training and examples
updating SDK's to reflect technology changes

Likelihood to Recommend

Based on my experience ContentStack delivered on all of their promises from both a service, technology and account standpoint. The responsiveness did not decline after we became a customer.

Matt Madill

Directory of Web Development in Information Technology at Axis Cross Media (11-50 employees)

Vetted Review

3 years of experience

Contentstack delivers promise and helped [...] deliver their headless dream

Rating: 10 out of 10

Incentivized

November 7, 2023

Use Cases and Deployment Scope

We use Contentstack for content management on our [...] website. Contentstack has been able to help us address how we deliver content across our website in a way that allows us to merchandise and brand in every way our marketing and ecommerce department desires. This ranges from basic text and images to personalisation, business logic and campaign driven content to help improve conversion on our website. Not only do Contentstack provide the content but they deliver with reliability, great customer service and a user interface that has enabled our team to build/architect content with ease.

Pros

Enables us to build and architect content through the use of their easy to use software and user interface.
Customer service has been by far the most reliable and responsive in any vendor i've dealt with.
Listens to feedback and builds features and technical improvements that helps customers usability and experience.

Cons

Although there has been significant improvements in the journey to improving their user interface i still think there are some little quirks that could be resolved. nothing major or a deal breaker but would certainly help reduce friction. eg display of modular block list could be easier on the eye and have a description or a screenshot of what the block is or does so that content editors don't need to learn every block name and what it does.

Likelihood to Recommend

Contentstack gives you the ability to architect complex websites with simplicity. If you are building ecommerce websites with multiple regions and languages, Contentstack gives you that ability to migrate to a headless application very quickly without content limitations.

Richard Bilton

Director of Technology in Engineering at Leesa Sleep LLC (11-50 employees)

Vetted Review

3 years of experience

View profile

Great Easy to use CMS

Rating: 8 out of 10

Incentivized

October 30, 2023

Use Cases and Deployment Scope

Our website platform is powered by Contentstack, which we find to be very useful. With Contentstack, creating page templates is easy and straightforward. We appreciate how it simplifies the process of designing a platform that is both simple and scalable, and eliminates the complexity of managing a CMS. The modular blocks functionality is a feature we love because it allows us to create reusable components that can be effortlessly dragged and dropped to create pages. Our organisation is passionate about automation, and we are impressed with the breadth of APIs and tools that Contentsack offers to help us manage our stacks via code.

Pros

Simple to use
Modular blocks
Range of API’s

Cons

No Terraform support

Likelihood to Recommend

Contentstack is great for teams that want to be able an easy to use CMS to build their content.

Verified User

Engineer in Engineering (10,001+ employees)

Vetted Review

6 years of experience

Love Contentstack!

Rating: 9 out of 10

Incentivized

October 30, 2023

Use Cases and Deployment Scope

Contentstack is the backbone of our customer facing portals and our back end configuration tools. The product set addresses a critical element of our portfolio allowing us to dynamically manage consumer and internal user experiences with real time content management. The suite of products has allowed us to seamlessly integrate a custom set of applications into unified end user experiences.

Pros

Dynamic user driven content
Modular design
Automated deployment

Cons

White labeling

Likelihood to Recommend

Great product designed for scale with modern development principles

Verified User

Executive in Information Technology (11-50 employees)

Vetted Review

1 year of experience

Easiest way to centrally manage content.

Rating: 10 out of 10

Incentivized

October 29, 2023

Use Cases and Deployment Scope

We use Contentstack to run all composable media for our site - it's our main CMS and works in partnership with our headless UI solution. All content and editable messaging are run through Contenstack to show up on our site. A key component of our business is updated messaging to keep up with seasonal and market trends. We needed a solution that allows for quick, ad hoc, but still controlled content updates that we could get a large amount of the team to use. It's been incredibly helpful for us to make sure our site is always changing and up-to-date.

Pros

Extremely flexible to our needs, meets all use cases.
Easy to use, UI is very intuitive.
Easy for the whole team to manage content.
Support is helpful and responsive.

Cons

Mobile responsiveness, it's hard to edit content on the go.
More customization of display options, specifically for columns available to filter view entries.

Likelihood to Recommend

We've used Contentstack to great effect as our headless CMS. We have it connected to our custom UI, and it allows us to update content basically in real-time, with updates reflecting on the site within seconds. It's incredibly effective at allowing us to democratize content generation - we have team members from product, e-commerce, and marketing teams all simultaneously managing different types of content without conflict or issues. It's so flexible that we've never run into a use case that we can't build for.

Alex Tanck

VP, Digital Product Management in Product Management at Sommsation (11-50 employees)

Vetted Review

1 year of experience

View profile

Model your content as you like.

Rating: 7 out of 10

Incentivized

October 29, 2023

Use Cases and Deployment Scope

We use Contentstack to create and localize landingpages for our webshops. We also use it to handle SEO texts and content elements on our commerce pages like PDP, Basket & Check-Out. Other than that, we use it to power our blog. We use scheduled publishing a lot to be able to plan our work, and we make content components that can handle structured content in order to automate graphical elements on the sites.

Pros

Flexible & Modular Content Models.
Scheduled Publishing.
Automation Hub.
3rd Party Connectors.

Cons

Very low rate limits on bulk-publishing entries & assets (10 entries in 10 locales limit).
Error messages that aren't meaningful to users,
Limits on number of asset folders.
No content types supporting building a website navigation.

Likelihood to Recommend

Contentstack is great at serving content to JAMstack frontends. Contentstack could improve the usability of the content editors, as well as the commercial model surrounding users. As content can be all of landing pages, SEO texts, assets, campaign pages, legal texts, and more, a lot of users need to access Contentstack just a little bit - but Contentstack charges per user rather than per concurrent user - which becomes quite expensive.

Tina Lykke Kristensen

IT Director in Information Technology at Sinful ApS (51-200 employees)

Vetted Review

2 years of experience

View profile

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Reviews and Ratings

Contentstack Has Helped Us be Agile and Reduce Our Reliance on Website Builder Agencies

Rating: 8 out of 10

Incentivized

February 4, 2024

Use Cases and Deployment Scope

Pros

The user interface is intuitive and cleanly designed.
The functionality is flexible which allows us to build our own application behind the CMS that meets business needs without being restricted by limitations in the CMS.
The service we get from our Account Manager and Technical contacts is excellent.

Cons

The accessibility of the User Interface, especially for screen-reader users, could be improved.
Introduction of a dark mode, or options for re-skinning the UI
More freedom to create deeper levels of nested Modular Blocks to fit our use case of Few Content Types & Many Entries

Likelihood to Recommend

Verified User

Professional in Information Technology (10,001+ employees)

Vetted Review

5 years of experience