CloudTalk Reviews and Ratings

Rating: 7.5 out of 10

Score

7.5 out of 10

Community insights

TrustRadius Insights for CloudTalk are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and User-friendly Interface: Many users have praised CloudTalk for its intuitive and user-friendly interface, allowing for easy navigation and efficient completion of tasks. Reviewers have found the platform's layout to be well-designed, making it simple for users to access various features without any confusion or learning curve.

Efficient Setup and Configuration: Several reviewers have highlighted the ease of setup and configuration when using CloudTalk. They mention that it only takes a few minutes to get started with the software, enabling them to make their first calls quickly. This streamlined process saves time and ensures a smooth onboarding experience for new users.

Responsive Customer Support: The customer support provided by CloudTalk has received high praise from users. Customers appreciate the quick response times and helpful assistance they receive whenever they encounter any issues or need guidance. The availability of a supportive team ensures that users can rely on timely help, contributing to an overall positive experience with the software.

Reviews

44 Reviews

CloudTalk - great experience

Rating: 10 out of 10

Incentivized

February 17, 2023

Use Cases and Deployment Scope

We started using CloudTalk for inbound calls with our customers to secure a better and more dynamic client relationship. We are able to track the performance of our support calls in intuitive dashboard and we are definitely closer to our customer around the world. The software is very intuitive itself so anytime we don't perform well regarding our support team calls, we are able to quickly take actions and make adjustments.

Pros

IVR builder
call recording
Call monitoring

Cons

Likelihood to Recommend

CloudTalk has been helpful for us to stay in touch with our customers, mainly from Asia and Africa. We connected it with Hubspot so it runs smoothly and saves us some time on our day-to-day tasks. We experienced small bugs in the beginning but their team was super helpful and answered all our questions so the result was very positive.

Zuzana Hasko

Head of Marketing in Marketing at Trustmatic (11-50 employees)

Vetted Review

2 years of experience

View profile

Intuitive and easy to set up

Rating: 10 out of 10

Incentivized

February 13, 2023

Use Cases and Deployment Scope

It facilitates transferring calls among my coworkers, making it incredibly handy when I am overwhelmed with work.The IVR builder stands out with its fantastic visual design, dependable call recording and monitoring, and an exceptional support team. The software has a user-friendly interface for new users and adjusting call routings is a breeze with just a few clicks.

Pros

Call center
IVR builder
VoIP

Cons

Nothing to mention here

Likelihood to Recommend

CloudTalk offers robust call routing, IVR, automatic call distribution, and real-time call monitoring. It is a user-friendly call center software with easy routing adjustments. It offers low-cost or free international calls and features a visual IVR builder, strong call recording/monitoring, and a top-notch support team. Ideal for businesses seeking a flexible and powerful solution.

Verified User

Representative in Sales (11-50 employees)

Vetted Review

1 year of experience

Intuitive dashboard and high ROI

Rating: 10 out of 10

Incentivized

December 22, 2022

Use Cases and Deployment Scope

The way it's set up, and the overall experience are great. It will guide you through all features in a few simple steps. The dashboard is comprehensive and clean. It’s got an exceptional sound quality, and the number of integration covers all major tools. The customer support is super-helpful, quickly responding to any issues.

Pros

both desktop and mobile apps
support team
option to have multiple agents

Cons

features for physical IP phones
three-way calling

Likelihood to Recommend

It's a massive help for calling with international clients. It saves us tons of money on bills.

Verified User

Executive in Marketing (51-200 employees)

Vetted Review

1 year of experience

Great help for everyday work, definitely worth the money

Rating: 10 out of 10

Incentivized

December 21, 2022

Use Cases and Deployment Scope

We mainly used CloudTalk for our support dept. We needed a reliable tool that could be handled by more people and be easy to use. The criteria were clear - integration, functions, and reasonable price. Our company produces software and has to handle many calls for support, so having a quality tool is essential.

Pros

Integration
Multi-platform operation
Analytics

Cons

Documentation
Sometimes easier integration

Likelihood to Recommend

Service was used mainly by our support and sales team, where it is crucial to integrate well with other systems and relevant analytics data. This was met, and thanks to CloudTalk, we could make some processes smoother which saves us time and capacities.

Verified User

Executive in Marketing (51-200 employees)

Vetted Review

1 year of experience

Excellent Tool for Customer Service Optimization

Rating: 10 out of 10

Incentivized

December 19, 2022

Use Cases and Deployment Scope

CloudTalk offers several advanced features at a reasonable price. If you struggle with finding customer service or sales features that fit your company, this is the one you should reach for. They also offer a free trial to see and try their features before you commit to a paid plan. Great for smaller and startup businesses.

Pros

Integration options to choose from
Monitoring and statistics
Great customer support

Cons

Do not see any

Likelihood to Recommend

CloudTalk is very user-friendly. If you are unsure if its features suit you, you can try a free trial before committing to a paid plan. Customer support is very helpful and friendly. You can choose from a few pricing plans, and they can even prepare a tailor-made one for you.

Verified User

Employee in Marketing (11-50 employees)

Vetted Review

1 year of experience

Perfect Solution for Inbound & Outbound Sales

Rating: 10 out of 10

Incentivized

December 19, 2022

Use Cases and Deployment Scope

We use CloudTalk for inbound calls for customer service and easier routing between the departments. On top of that, we are logging our sales calls with CloudTalk, which enables us to improve our sales results. Their easy-to-use interface shows various dashboards, so we can quickly see where we are struggling or doing great.

Pros

IVR
Call Monitoring
Call Routing
Call Tagging

Cons

Mobile Application

Likelihood to Recommend

CloudTalk is a solid option for both the inbound and outbound contact centers. For the inbound, it's easy to use IVR, which will route all the calls to the specific departments. On the other hand, thanks to their wide range of supported VoIP providers, it was very easy to set up sales processes that increased the number of calls we could do within a business day.

Matej Kukucka

Founder at Marketing Player (1-10 employees)

Vetted Review

2 years of experience

View profile

A Great Tool with a Great Future

Rating: 10 out of 10

Incentivized

December 19, 2022

Use Cases and Deployment Scope

I use it for internal communication and joint calls with clients as I focus on marketing research. Connecting with Hubspot allows me to sync data to know when a client is ready to talk. The interviews are easily recorded, and I evaluate them later. It's great that I don't have to search for the data in different tools, but I can get it in a few clicks, which makes marketing research easier.

Pros

Connection and synchronization of data with existing CRM
Great support who can always advise and is available when we need them
Independent of the fixed telephone line running on the VoIP protocol

Cons

I don't know about anything suits me

Likelihood to Recommend

Perfect for when you need to sync data with your existing CRM. Call recordings are easily accessible and can be annotated, which is also reflected in the CRM, where anyone can view this information if needed. This saves a lot of time, especially when playing back recordings and needing to respond at specific times.

Martin Kováč

Marketing Specialist in Marketing at Luigi's Box, s.r.o. (51-200 employees)

Vetted Review

1 year of experience

View profile

Looking for a simplistic, effective and fantastic system? CloudTalk is for you then!

Rating: 10 out of 10

Incentivized

August 11, 2022

Use Cases and Deployment Scope

All of our work is based in the US, so CloudTalk helped us gain a US number as we are located in the UK. We have Salesforce as a CRM system and CloudTalk made it super easy to install their app and also to integrate it with our CRM system. It's great to have a system all in one place and one that is so simplistic.

Pros

It's extremely simple to install and integrate
Their smart dialer option reduces time spent typing in number and helps make more calls
It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made

Cons

I honestly could suggest any improvements at this time but that may change in the future

Likelihood to Recommend

We have had a situation recently where a candidate has said we've never talked to them about a certain client of ours. We then went on our CloudTalk system and had the first initial call with the candidate brought up and we listened back to it in which we proved we were right.

Zak Weller

Senior Recruitment Specialist in Information Technology at Darcy Cole (1-10 employees)

Vetted Review

1 year of experience

View profile

Great value for money!

Rating: 9 out of 10

Incentivized

June 23, 2022

Use Cases and Deployment Scope

Cloudtalk is the call center software for both customer support and sales we use at our company. We use it jointly with Twilio to fully manage our voice operations, such as answering regular customer calls to provide medical care, as well as outbound sales calls for our health care plan.

Pros

call recording.
user and operator management.
call and daily statistics.

Cons

call summary notes.
administrative access besides normal users and operators.
their windows application could be improved.

Likelihood to Recommend

Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.

Verified User

Administrator in Corporate (1-10 employees)

Vetted Review

1 year of experience

Call tools for sales team!

Rating: 10 out of 10

Incentivized

June 23, 2022

Use Cases and Deployment Scope

We use CloudTalk as our key sales call tool for tracking calls, making outbound calls, and managing inbound as well. For us, this is a key and important tool because we must always enable and monitor the sales and lead management of our sales team.

Pros

Call tracking
Reporting & Insights
Call logging, tracking

Cons

Onboarding
Requesting phone numbers
Initial training

Likelihood to Recommend

We love CloudTalk for our sales team. The team needs a strong call tool complete with reporting and insights about the calls. This makes the platform a key tool in our toolbelt for the sales team. We have very limited use case adoption beyond this, so we haven't explored the other areas of the product quite yet.

Jordan Snider

CTO (Chief Technical Officer) in Sales at Token Creative Services (11-50 employees)

Vetted Review

1 year of experience

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