TrustRadius Insights for Atera are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Ease of Deployment: Users have consistently mentioned the straightforward process of installing the agent software on endpoints and connecting them to the central dashboard, saving time and effort during setup. The streamlined deployment workflow has been a key factor in user satisfaction.
User-Friendly Endpoint Management: Reviewers find it easy to provide necessary support to end users through the platform, which enhances their overall experience with Atera. The intuitive interface simplifies troubleshooting tasks, resulting in more efficient IT support processes for businesses.
Valuable Remote Monitoring Features: Customers appreciate the remote monitoring and management capabilities for tasks like endpoint monitoring, patch deployment, and event alerting. These features enable proactive actions to prevent system downtime, improving operational efficiency significantly. Real-time alerts and monitoring contribute to a more secure IT environment for users.
We use Atera as a MSP, we solve patching of all the end points. Atera is a product which addresses Windows. IOS, and Linux. We use Remote monitoring to monitor the end point health. I can say its a All in one IT management platform. Its very light and easy to deploy
Pros
Its very powerful in patch management
Agent based pricing its win for an MSP
Secured Remote support
third party application patching
Health monitoring of the end points
Cons
Analytics and reporting
Base plan miss many features
Remote connection issues
Integration issues
Likelihood to Recommend
Atera is suited purely for patch management, Atera works well for MSPs managing multiple clients from a single dashboard. It enables remote troubleshooting, centralized monitoring, and ticket-based IT support. Technicians can run scripts and automate maintenance tasks across devices, reducing manual work. It is particularly effective for organizations providing remote managed IT services to environments with 20–500 endpoints
We use Atera as our centralized IT management and remote monitoring platform to support end-user devices and maintain system health across the organization.
Pros
Atera provides real-time monitoring of devices
Automation capabilities
Secure remote access tools allow our IT team
Cons
Reporting & Analytics Customization - Provides stadard basic reports only
Likelihood to Recommend
It supports both day-to-day IT operations and long-term infrastructure optimization.
We use Atera to manage and monitor our IT infrastructure from our devices ,network ,servers and workstations all in one place .This tool makes work much easier ,without it our IT teams would use different tools for remote access,patch management ,alerts and ticketing which makes workflows time consuming and disorganized but Atera play an important roles of combining everything in one tool which also helps the team to give fast support .We appreciate the remote access feature which works smooth and allow the IT team to fix problems quickly without disrupting daily work especially for the people working remotely .Also with Atera we are able to schedule automations and execute them with ease.
Pros
Centralized monitoring
Ticketing tracking and communication
Real time alerting
Patch management
Remote access ,monitoring and management
Tasks automation
Cons
Would suggest more flexible pricing
Needs to expand what devices it can manage as it focuses more on computers and servers .Should also handle devices like tablets and POS systems.
Likelihood to Recommend
Atera does an superb job in remote access,patch management ,ticketing and offer easy integration with other products which offer a centralized space for all our IT management and customer support.We use it daily to monitor our systems, managing tickets ,automating tasks and delivering faster and high quality remote support.Before using Atera we used to handle maintenance ,updates and troubleshooting manually now mostof these tasks are automated .
We used Atera as our RMM tool to connect to our customers and document their assets (mostly PC's and printers) it was a very easy way for us to connect to customers on a different domain where we did not have access to without a laptop connected to their domain or perhaps some sort of VPN. With Atera we could just support team quickly without having to hassle with multiple different pieces of software.
Pros
Device discovery feature easy and fast to provide instant support
Using the monitoring feature for their workstations worked well
The multi-customer (tenant) feature/support was very helpful for us
Cons
UI was a bit cluttered but has since received an update
Likelihood to Recommend
Atera was incredible value for our small team of 5 people. We had many small customers of 10-30 users and were able to keep track of their assets, tickets and devices very easily through the web app. Customers had an agent installed where we connected to if they had a problem and we resolved it over the phone. Pricing was perfect for us and was the main reason we went with Atera.
VU
Verified User
Engineer in Information Technology (51-200 employees)
Atera is an RMM tool that is used for remote monitoring and management. In our organization, we use Atera for monitoring and management both purposes. We use Atera to monitor our complete infrastructure from Servers, end-user devices, appliances, network devices and all other SNMP devices. The real time monitoring help us to track the devices that are going unplanned offline and we can take action on that basis. Apart from these status, we can monitor the other utilization of servers such as CPU, memory, and hard disk and can take action accordingly. In the management part, Atera is doing well as we can see and manage all other components. We can see device IP address, last login, last logged in user, last reboot time, last seen and other things and can take action accordingly. We are also managing our patch management from Atera. Atera is capable enough to handle the patches for Windows, Linux and Mac OS devices. We can also patch the third party applications from Atera and we are going to in our organization.
Pros
Atera is doing good in the monitoring part as it is monitoring our complete infrastructure from the network to servers and also the end user devices.
Atera is good in the patching part as it is patching our Windows and Linux servers, end-user Windows systems, and third-party applications.
Atera is good in the automation process, and we can plan the execution of any task and schedule it. We have a lot of options here from CMD to PowerShell.
The Inventory part is also good, as we can see and download the Software and Hardware inventory from Atera. It will provide the details of all hardware and software, from OS details to applications.
Cons
Atera is good at a lot of things, but there are chances for improvement. In the patching part, it has a lot of issues with the 3rd party application patching as it uses Chocolatey for Windows applications and sometimes it fails to update a lot of application.
We can transfer files from our admin portal to any device at one time, but we cannot transfer files to multiple devices at once.
We cannot install any exe/application from our side. We can only install the applications on end devices that are available in the Atera inventory.
They have hardware and software inventory, but are not good at the asset management field.
Likelihood to Recommend
Atera is doing well in the monitoring part as it is informing the real time ping of running devices and if any device goes down, it is informing us on the real time.
It is helping us to monitor the last reboot status, current logged in users, time zone, IP addresses and other things so that we can track our end devices status.
In the patching part Atera is pathing our all devices with the notification stating user to restart device at their convenient time. It is also patching our third party applications.
It is good in installing and uninstalling of the third party application but limited to availability in the Atera inventory.
Atera is not good in some parts such as in the patching part of applications, sometime it fails to update all 3rd party applications that were not installed via Atera.
It is not good if you have to transfer a file to multiple systems at the same time.
VU
Verified User
Engineer in Information Technology (1001-5000 employees)
We use it for monitoring and managing the IT infrastructure. We use it for monitoring our servers, end-user devices, and network devices for CPU, Memory, Temperature, and Hard disk utilization. It also provides the information of current logged in users.
Apart from these monitoring things, we can see the complete information of any device such as CPU, memory and hard disk types, last reboot info, company name and the complete device information.
Apart from these, we use it for patching of Windows servers, user systems and third party applications. We use it for third party application installation, removal and update. It is very useful in patching as we can schedule the patching for different customers and set the patch timing and also a notification message to reboot the system. We can provide the user a time frame window in which they can restart the system and after that it will be restarted automatically to install the patches.
It is very helpful in reports as well, because with Atera, we can download different types of reports such as Software and Hardware report. It helps to manage the software inventory as well.
Pros
Atera is very helpful in monitoring the servers and end-user devices for high CPU, memory, hard disk uses, and temperature monitoring.
Atera is good at installing third-party applications and also helps to remove it from the end systems.
Atera is perfect for patching as you can select the patches as per your need and reject those that are not required for you or going to disturb any of your internal applications.
Atera is good for managing software inventory as it provides you with the complete software list that is used in your infrastructure.
Cons
Atera is well-designed but still has some issues. In the patching part, the devices having low disk space in the C drive, will not download and install the patches. It should give room to clean the space and then patch the system.
It has a limited number of third-party applications that can be installed through it.
In some cases, Atera failed to update or remove those applications that were not installed through Atera itself. Only 10% we can say.
Likelihood to Recommend
Well Suites scenarios:
1. Atera is good on patching process as it gives you the room to manage the patches as per your requirements. It provides you to select the customer or folders or a single device. You can test the patches before deployment in test systems. Then add or remove a particular KB article as per your requirements and then proceed with the patching.
2. In the reboot process, we have configuration policies where we can set the notification message and reboot setting.
3. Monitoring of Atera is good as it gives real time monitoring alerts.
Less appropriate or improvement points:
1. Need to add more 3rd party applications in the software installation part.
2. Patching report should be more accurate.
VU
Verified User
Engineer in Information Technology (1001-5000 employees)
We use Atera for remote monitoring as also for remote access to devices. We use the remote monitoring to monitor server and workstation disk storage status, RAM and CPU utilization and also to send email alerts is a server or integral workstation goes offline. Remote access through Splashtop allows us to get access to client computers and servers with ease.
Pros
Uptime monitoring of servers and workstations
Logs of RAM and CPU utilization
Ticket tracking
Cons
The ability to edit notes.
Improve performance when multiple Atera tabs are open.
The ability to search for keywords from notes within tickets.
Likelihood to Recommend
Atera has worked great for us as an MSP. We are able to manage all of our clients workstations and servers with ease. The ticket tracking is extremely helpful to ensure that we accomplish all of the requests and goals submitted by our clients. The ability to run hardware inventory and also software inventory reports for individual clients saves a lot of time as well.
VU
Verified User
General Manager in Information Technology (1-10 employees)
Our msp uses Atera to track and resolve support cases for 3rd party contract clients that are having computer, email, network, and website issues. We track and note all cases and use Ateras time feature to invoice customers on an hourly basis. We also utilize their product and expense utility to track hardware and software we use for each of our tickets.
Pros
the product and expense utility keeps great track of hardware and software used during tickets and is easy to adjust pricing in case someone needs to quote or invoice something.
the ai feature has helped a ton when coming up with commands to solve some of our cases including changing passwords and forcing updates in case the computer is not allowing us to do it on the front end.
the management tools are extremely useful in tracking what clients have what equipment and can easily run reports on clients who have outdated hardware or are missing critical updates.
Cons
the ui changes recently have been a bit jarring. I feel the product and expense category can be moved out of a submenu and onto the main page of a ticket. This will assist in not forgetting to add products to tickets
make scheduling a ticket a bit easier, I don't think using ai to generate a scheduled ticket is particularly useful when I know what the ticket should be. Make the manual ticket scheduling the default.
Allow me to move the subcategories when searching tickets so I can see the full name of the ticket. I cannot move the small ai generation category in order to see the full ticket names when searching
Likelihood to Recommend
Atera’s pricing model is based on per technician rather than per endpoint, making it cost-effective for smaller teams managing a large number of devices. 3-person MSP supporting 250 endpoints across several small businesses can monitor and manage all clients affordably.
Built-in Splashtop integration provides efficient remote access without needing separate licensing. A company with 50 remote employees requires secure remote access, system monitoring, and support ticketing from IT.
We use it to assist with remote desktop management for support, as well as do patch management for a mixed/hybrid environment. We lightly use the ticketing features, but also utilize the AI scripting to help manage endpoints effectively. We use it mostly for internal usage for out business, but we do have a couple other clients that tie into this tool along with some integrations with some other third party providers.
Pros
Patch Management
AI Scripting
Easy deployment
Mac and Windows support
quick email and chat support
Cons
sometimes the mac agent causing some high cpu
volume app deployment for iOS devices
deeper Mac OS management options, similar to an MDM
Likelihood to Recommend
The single dashboard is a great launchpad to many other array of tools for many troubleshooting scenarios. I like how reliable the remote desktop features are, and how I can integrate other solutions if I'd like. Within moments I can be scripting, remote accessing different endpoints in different locations with ease.
Splashtop remote is unreliable, I have to use another software package.
Likelihood to Recommend
A large number of agents would not use this product. Great for a small agent team if internal IT or a small MSP. If you need a well-organized ticket system, do not use it.
