Appcues Reviews and Ratings

Name: Appcues
Rating: 7.4 (35 reviews)

Rating: 7.4 out of 10

Score

7.4 out of 10

Community insights

TrustRadius Insights for Appcues are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Effortless Flow Creation and Testing: Users have found it effortless to create flows and test them in real-time with Appcues. This has eliminated the need for implementing flows on production first, saving time and resources.

Insightful Analytics: Reviewers appreciate the insightful analytics provided by Appcues, which help them understand how users behave and interact with their flows. This information enables them to make necessary changes for maximum impact.

Easy Segmentation: Many users praise the ease of use of Appcues' segmentation feature. It allows them to target each user separately and personalize the experience, enhancing user engagement and satisfaction.

Reviews

7 Reviews

Appcues--a great product to increase feature usage

Rating: 8 out of 10

Incentivized

July 27, 2021

Use Cases and Deployment Scope

Appcues is used by my company to enable NPS surveys and for tutorials on our products. It is used across the whole company for all our products--three products in total. In fact, with the tutorials in place, our product NPS has increased over the last two and a half years.

Pros

NPS surveys
Announcements
Tutorials

Cons

Fewer bugs (by far the most important point)
Faster customer care
Easier tutorial deployment process

Likelihood to Recommend

It is best suited for NPS surveys and for tutorials. Our NPS surveys enabled us to set up user interviews and then help increase our NPS over time. We use Appcues for our tutorials as well as announcements. All new features go through this process. And tutorials about those features are set up to increase feature usage and get feedback.

Aishik Dhar

Product Manager in Information Technology at Goodera (201-500 employees)

Vetted Review

3 years of experience

Customer progression!

Rating: 8 out of 10

Incentivized

May 1, 2021

Use Cases and Deployment Scope

Our organization uses Appcues for subsetting. It's very helpful for narrowing down information and it really helps us learn about our customers. Good tool for managing communication and sending information to our CRM. Also, being able to track the net promoter score is great. Really intuitive UI so non-technical people get onboard quickly.

Pros

NPS
Customer Learning
Customization

Cons

Text options
Documentation
Pricy

Likelihood to Recommend

It is great for segmentation. Demographics are key for trying to get new information about our customers and the tool really helps get the information quickly and makes it easy to digest new findings.

It's pretty expensive, so start-ups may shy away from this product. It does come with a lot of features that make it worthwhile.

Duncan Hernandez

Sr. Data Analytics Consultant in Product Management at Armanino LLP (1001-5000 employees)

Vetted Review

1 year of experience

View profile

Don't let your PMs get hold of Appcues. They will stop making intuitive products and let Appcues do all the work!

Rating: 7 out of 10

Incentivized

April 28, 2021

Use Cases and Deployment Scope

Our Customer Experience Team is using Appcues to onboard new customers onto our B2B SaaS platform. We use it to automate onboarding by showing interactive walkthroughs with the help of various kinds of graphical overlays that take over your existing user interface to guide the user throughout the platform in an intuitive manner.

Pros

It is effortless to create flows and test them out in real-time instead of implementing them on production and then doing so.
It provides insightful analytics of how users behave and interact with your flows which helps you change them to maximize impact.
Segmentation has never been easy. You can get into the nitty-gritty and target each user separately.

Cons

I wish the survey had more options other than NPS. In that as well, we miss conditional branching options.
If somebody inadvertently skips a step, there is no option to provide a list of steps in the flow to the user from which they can choose to start their tour again.
I feel that many more features can be introduced in the theming of banners and pop-ups.

Likelihood to Recommend

It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.

Tanish Pruthi

Marketing Associate in Customer Service at Mercer-Mettl (501-1000 employees)

Vetted Review

2 years of experience

Appcues

Rating: 7 out of 10

Incentivized

April 23, 2021

Use Cases and Deployment Scope

[Appcues] is a product in the digital adoption space, we at FINGENT use this service to test and train different application to ensure the usability of the applications we develop.

Pros

Training
Beta testing

Cons

Overall user experience
Performance needs to be optimised
Sometimes my device gets hot when using Appcues

Likelihood to Recommend

[Appcues] is a great service for self learning a software to train people a software and to beta test software applications. I see lots of possibilities for training that people who are not great with technology using Appcues but still the pricing is not the best in the other services in the digital adoption space

Verified User

Engineer in Engineering (201-500 employees)

Vetted Review

1 year of experience

Easy-to-use Product Adoption Tool

Rating: 6 out of 10

Incentivized

April 20, 2021

Use Cases and Deployment Scope

We use Appcues within our church management SaaS product to do product walkthroughs, collect survey/feedback forms, and notify users of new features or information. Appuces allows the marketing and product teams to create in-app messaging without having to go through engineering. This makes it much easier to do continual A/B testing and faster pivoting.

Pros

As a whole, Appcues is very easy to use.
You can build templates to easily style future modal windows and tooltips.
They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.

Cons

Appcues doesn't allow you to track clicking the X in the top right corner to close a modal window. So, if a user clicks the X you can't build criteria around it to say "if someone clicks the X then do/don't show the modal again next time." You can only build criteria around buttons.
The checklists are great to have, but I feel they could have a lot more functionality options. Example: If you wanted to have a checklist item direct someone to another page, it would be great to be able to check that item off without having to fire an event off of a flow.
The NPS tool is nice, but I feel it could be more robust. We ultimately will be using a different NPS tool.

Likelihood to Recommend

Appcues works well for building in-app walkthroughs, modal windows to pop up information to users, and collect feedback from users. It's very easy to use, but it can be cumbersome at times and you do run into roadblocks that force you to create workarounds. For more purposes Appcues works great.

Tim Aderman

Director of Marketing in Marketing at Breeze Church Management (11-50 employees)

Vetted Review

1 year of experience

View profile

Appcues: User onboarding made simple and quick

Rating: 10 out of 10

Incentivized

June 4, 2019

Use Cases and Deployment Scope

Appcues is used within SaaS web applications that our business provides to internal users and customer users alike. The main problem Appcues addresses are the ability to implement user onboarding features, feature tours and help tooltips on-the-fly directly into your production web application. This mitigates from having to effectively hardcode these user-oriented features into your Development, QA, and Production environments and lets you make changes to them immediately, without having to push changes through each environment. Appcues also lets you target these features (tours, tooltips, user onboarding, etc.) to specific users, groups of users, customers, etc.

Pros

Implement application/feature/release tours for web applications.
Make changes directly on production without the need to stage them in Dev or QA.
Target tours, tooltips, and onboarding messages to users, groups of users, customers or any developer defined criteria.

Cons

There are certain limitations of where tooltips can be placed, depending on the application is built.
The way 'appcues' are organized in the management console can be a little more user-friendly.

Likelihood to Recommend

Appcues is well suited for web applications with small development teams that don't employ continuous integration to make updates to their application. If your application release methodology employs continuous integration, then Appcues may not be as useful because making changes to production can be expedited in the event of a typo or issue with the tooltip(s) or other user onboarding feature, but in my opinion, it's useful even in CI environments.

Juan Palma

Software Development Manager in Engineering at Ventus Wireless (51-200 employees)

Vetted Review

3 years of experience

Appcues - Great Product!

Rating: 8 out of 10

Incentivized

March 26, 2018

Use Cases and Deployment Scope

Appcues is currently being used by our customer success and customer support departments as well as our sales team for customers signing up for our trial accounts and our free versions of our services. There are many features within our app and our customer are oftentimes not technically savvy, so Appcues helps guide our new customers through setting up their account.

Pros

Appcues makes the setup process extremely simple. Rather than having to build all of the cues and flows into our app, we simply installed the Appcues code which essentially lays over top our app and allows us to build any new flows we'd like and push them live without having to consult our engineers.
Appcues provides a variety of cue options to display to users. There are tooltips, slide outs and full modals. This allows us to target users on different pages without being too invasive.
Their targeting and reporting is also superb. We're able to show flows to certain users based on URL paths and other actions they've taken within our app. We can also see some great reports of users who have completed our flows and metrics on where they stopped if they did not complete a flow.

Cons

We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.

Likelihood to Recommend

Appcues is perfect for in-app messaging and guiding users through completing product actions. They could improve the usability of the product and the overall UX / UI for new users. Their ability to customize a theme is great for an app that needs to setup something very professional quickly. The flows also look beautiful and feel like part of our app. We're glad we chose Appcues, it's just taken us awhile to fully implement it.

Jared DeLong

Customer Success Manager in Marketing at Kindful (1-10 employees)

Vetted Review

1 year of experience

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Reviews and Ratings

Appcues - Great Product!

Rating: 8 out of 10

Incentivized

March 26, 2018

Use Cases and Deployment Scope

Pros

Appcues makes the setup process extremely simple. Rather than having to build all of the cues and flows into our app, we simply installed the Appcues code which essentially lays over top our app and allows us to build any new flows we'd like and push them live without having to consult our engineers.
Appcues provides a variety of cue options to display to users. There are tooltips, slide outs and full modals. This allows us to target users on different pages without being too invasive.
Their targeting and reporting is also superb. We're able to show flows to certain users based on URL paths and other actions they've taken within our app. We can also see some great reports of users who have completed our flows and metrics on where they stopped if they did not complete a flow.

Cons

We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.

Likelihood to Recommend

Jared DeLong

Customer Success Manager in Marketing at Kindful (1-10 employees)

Vetted Review

1 year of experience

View profile