ActivTrak Reviews and Ratings

Rating: 8.6 out of 10

Score

8.6 out of 10

Community insights

TrustRadius Insights for ActivTrak are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Custom Group Organization: Users have found the feature of defining custom groups for departments beneficial in organizing and managing teams efficiently.

Real-time Monitoring with Live Reports: The inclusion of live reports for tracking active users has been well-received for offering immediate insights into team activities and productivity levels.

Effective Workload Analysis Tools: Some users appreciate the workload analysis tools for identifying overworked or underperforming team members, which aids in resource allocation and support.

Essential Time Tracking Functionality: Customers have praised the time logging and management features as crucial for monitoring work hours and enhancing overall time utilization within the organization.

Comprehensive Data Analytics: The detailed data analytics, real-time activity insights, and reporting capabilities are recognized for providing actionable metrics and objective performance data.

User-Friendly Interface and Robust Security Measures: The platform's user-friendly interface, customizable configurations, easy navigation, and security features stand out as strengths that contribute to its efficiency and convenience.

Reviews

200 Reviews

ActiveTrak rocks.

Rating: 10 out of 10

Incentivized

January 6, 2026

Use Cases and Deployment Scope

AtivTrak has been a great addition to our company. We can successfully track the information we need. It is as easy as deploying the client to users' computers, and their computers appear in the admin console. This has allowed us to have a successful remote work experience.

Pros

I created an Intune deployment for installing agents based on group membership. All I do is add users to this group. After the software is installed, they show up in ActivTrak very easily!
I can uninstall the agents through the admin console.
I can add users to DO NOT TRACK. If I want to suspend tracking for some time, then remove them from there when I am ready to track again, without going through the agent reinstallation process.

Cons

Agents take too long to be uninstalled.

Likelihood to Recommend

Verified User

Engineer in Information Technology (201-500 employees)

Vetted Review

2 years of experience

Solid Simple Tracking Software

Rating: 9 out of 10

Incentivized

December 31, 2025

Use Cases and Deployment Scope

ActivTrak helps us understand our resource usage across our team and where we can optimize our team. It gives us aircover of data to see if there are team members that need help in their bandwidth / resource management. Managers use it to better understand their team and needs. Its not meant to replace good management but an auxiliary tool to enhance their management capabilities

Pros

Tracking the teams active time on their computers
Providing the data to managers to see if there is anything to double click into. If an employee is underperforming and ActivTrak gives us data that shows bandwidth issues, we can address that with the employee quickly

Cons

often times an employee questions the validity of the data or the categories of Active or Inactive. More clarity around how the monitoring works would be helpful
The name of the program that is being installed should be more vague. We've had employees panic and start researching what is being installed. More discrete branding would be helpful

Likelihood to Recommend

It's great for remote employees where the manager cannot physically see their team or employee, especially in this new world of AI, to understand how much effort they are putting into their output/deliverables. If someone is working in office, its probably less useful since they can physically be seen working.

Verified User

C-Level Executive (51-200 employees)

Vetted Review

3 years of experience

Great software for monitoring employees activity while not overreaching

Rating: 8 out of 10

Incentivized

December 18, 2025

Use Cases and Deployment Scope

We use ActivTrak to verify the working hours of our remote employees. It also is a good insight to what apps or webpages they may be using that should be deployed as a company resource.

Pros

Active and productive hour monitoring
Grouping users for detailed management view
Easy to digest graphics based on your company's data

Cons

License rotations
Detailed activity breakdown (showing inactive periods between active and passive records.

Likelihood to Recommend

Verifying user's active hours based on submitted hours from clients.

Verified User

Technician in Information Technology (501-1000 employees)

Vetted Review

1 year of experience

ActivTrak should be your only choice

Rating: 10 out of 10

Incentivized

December 18, 2025

Use Cases and Deployment Scope

We mainly use this to determine if workers are productive or not. It has helped significantly identifying the "Houdini workers" who appear to be busy but are either playing games or doing personal tasks during work hours. The system is very easy to use.

Pros

Tracks whether applications or websites are business or personal related
Capturing screenshots of users desktops for review
User friendly interface, easy to teach non-tech managers

Cons

Pricing module, sometimes for our use case having a minimum of 5 is too many.
Live view, unless I have missed it, of the users screen in real time
Email alerts

Likelihood to Recommend

This is our go to product and has been for several years now. This has helped our organization determine which users are working and which ones are not. Several times it has identified that an employee who was suspected of doing personal items was indeed doing work related tasks and was struggling. We were able to provide further training to help the end user.

Verified User

Manager in Information Technology (201-500 employees)

Vetted Review

24 years of experience

ActivTrak - YES

Rating: 10 out of 10

Incentivized

December 11, 2025

Use Cases and Deployment Scope

I monitor employees' daily activities and use it as a training tool. This helps me to see what areas are needed for improvement. We have issues with employees not utilizing time management correctly. As well as using the computer for personal use. This has helped our organization greatly. I would recommend.

Pros

Monitor computer usage
differentiate between productive and unproductive
allow a live view

Cons

a better filter for tracking screenshots

Likelihood to Recommend

It helps to make sure employees are doing what they are suppose to. It also serves as a training tool

Verified User

Executive in Corporate (51-200 employees)

Vetted Review

20 years of experience

ActivTrak

Rating: 10 out of 10

Incentivized

August 13, 2025

Use Cases and Deployment Scope

We use ActivTrak to monitor computer activity, productivity and compliance. ActivTrak facilitates this through multiple dashboards, configurations and filters. It has been very easy to set up and maintain all our users information and device activity since day one. ActivTrak allows us to distribute workloads evenly throughout our workforce to avoid burnout or inactive employees.

Pros

Activity tracking
User and device management
Customer service
Graphics and filters

Cons

Data export to .csv or excel files for easier printing or analysis
Screenshots/alarms

Likelihood to Recommend

ActivTrak is suited for oversee and monitor employee/user device activity. The information collected allows direct and indirect understanding of an individual of group performance, workload and if there is any room for improvement or workload distribution.

Verified User

Administrative Assistant (11-50 employees)

Vetted Review

5 years of experience

Deal with unfocused employees and making sure remote workers work.

Rating: 9 out of 10

Incentivized

August 11, 2025

Use Cases and Deployment Scope

We have some employees who struggle to stay on task, and others who are remote, and we lack clarity on how productive they are toward goals. ActivTrak provides highly relevant insights and enables us to measure individual performance against the averages for someone in their position, based on their peers at the company. This means we have enough information to help implement corrective action or weed out employees who just refuse to dedicate their work time to doing actual work.

Pros

Track total time spent on productive tasks.
Compare productivity and at-computer time between employees.
Provide reporting that can be used for corrective action plans and dismissals.

Cons

Better categorization of what is productive vs non-productive.
Adaptive measurements, such as Slack in a call being considered productive, but Slack in a DM session beyond X minutes at a time is non-productive.

Likelihood to Recommend

ActivTrak is well-suited for hybrid companies with employees working both onsite and remotely, allowing you to compare productivity in different locations. It is also highly helpful when you need to discipline or dismiss an employee and need concrete data showing a lack of productivity beyond missed deadlines.

Verified User

C-Level Executive in Engineering (11-50 employees)

Vetted Review

4 years of experience

ActivTrak Review for Small Tech Company

Rating: 7 out of 10

Incentivized

August 6, 2025

Use Cases and Deployment Scope

We mainly utilize ActivTrak to ensure our remote employees are working, signing in on time, and are not visiting websites or doing things that they should not be doing. It tends to be a periodic review, maybe weekly, and we don't utilize half of the features available to us just given the scope of our business. It has been a helpful tool though, and we have course-corrected for multi individuals due to it.

Pros

Tracking site visits
Clear visual on work-day activity
Detailed information

Cons

Multiple clicks/lack of being able to save views/reports
Not an intuitive interface
Live views are clunky and not useful really

Likelihood to Recommend

ActivTrak is useful to help keep track of your employees, and set up flags where they may occasionally go awry. I find the number of features to be adequate for monitoring our business, but would be better served if I spent time tailoring it for our unique needs. I don't think ActivTrak is great for live-views.

Verified User

General Manager in Information Technology (51-200 employees)

Vetted Review

1 year of experience

Get your employees on an ActivTrack

Rating: 7 out of 10

Incentivized

August 5, 2025

Use Cases and Deployment Scope

We use it to monitor our employees productivity and use of company computers and network assets. It helps us verify compliance to company standards and find potential issues before they arrise so they can be addressed quickly and effciently. We have a hybrid work setup and it's very beneficial whether in-office or working from home.

Pros

Identifying websites that are off-limits or wastes of company time
Employees not working during remote hours
Identifying employees that are on the edge of burn out

Cons

The dashboard is quite difficult to navigate
The reports should be easier to delimit and find the correct amount of data to incorporate
It would be great if there was an option for automated coaching by the system when issues are detected.

Likelihood to Recommend

ActivTrak works well for both in-office and remote workers and is well suited for business like ours that rely 100% on online applications to perform our jobs.

Verified User

Administrator in Professional Services (1-10 employees)

Vetted Review

3 years of experience

Unhappy User

Rating: 1 out of 10

Incentivized

August 5, 2025

Use Cases and Deployment Scope

Many of us work remote so we use it to confirm the employees are working during business hours and the amount of hours they are reporting for their paycheck. We have two employees whose accounts are not tracking accurately in ActivTrak.

We have reached out many times and finally the case was escalated to [...} however he has not reached back out with any updates and continues to say the app is tracking accurately. Clearly it is not when I can pull the report and the data it reports to do not even match each other nor the receipts the employee has on their computer to show they were working while ActivTrak is not showing them working. The owner has requested a refund for the past 2 months since the app has not worked accurately and I have not heard back from the finance team after 10 days of the request. Very disappointed in the response times and lack of support given when things are not going as the app was sold

Pros

Giving examples of each KPI that an organization may follow up on
Ability to add multiple employees to track under the account
User friendly reporting

Cons

In my opinion, Chrome OS support or take it off the market until it works properly
In my experience, Support team and Finance team reply times
In my experience, Support team knowledge, willingness to help when things go wrong and are not fixed by a simple troubleshooting guide
In my experience, Lack of support for when things go wrong and understanding of customer service

Likelihood to Recommend

When you do not need an accurate snapshot of when the employee is online, just a general idea that they are performing to some level

Alyshia Sargent

Enorllments/ Business Development Director in Sales at AeroStar Training Services (11-50 employees)

Vetted Review

3 years of experience

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